Emily Elick

Results-oriented and adaptable customer support professional with experience in cash management and procurement. Additional skills include team building and supervisor roles.

Supervisor at Starbucks (Macy's First Colony Mall)

• Solved customer issues and trained staff on how to improve and improve customer interactions
• Lead the team to maintain food safety compliance and work space safety
• Worked closely with managers to ensure that store goals are exceeding expectations
• Helped trained new baristas and guided their success with Starbucks
• Handled till count ensuring sales are accurately documented
• Managed inventory and ordered supplies when needed

Shift Supervisor at Starbucks

Responsible for managing the shift, ensuring that all tasks are completed on time and to the highest quality standards, and providing excellent customer service.

• Placed food orders in a timely manner to ensure proper inventory for operational hour
• Ensured till count was accurate while managing transactional discrepancies
• Trained new hires on POS, Operations, and Policy enforcement To Go Specialist at Chili's
• Coordinated with kitchen and floor staff to ensure that orders are fulfilled timely
• Ensure that all products are prepared to the highest quality standards, and that the store meets all health and safety regulations
• Lead a team to a common goal while enforcing policies and maintaining customer satisfaction meeting corporate standards

Cash Manager at Ross

• Responsible for managing an organization's cash flow, including overseeing the collection disbursement, and investment funds
• Ensured till count is accurate while managing transactional discrepancies
• Money order for till operational hours
• Monitored cash flow during operational hours

Pharmacy Technician at Walgreens

• Handled insurance policies
• Worked closely with a pharmacist to ensure the health and safety of patients
• Located, dispensed, packed, and labeled a prescribed medication that has been reviewed by pharmacist