Eleanor Commey

Management and Administrative Professional with a Bachelor of Arts in Political Science and more than 10 years of experience supporting government programs, workforce operations, recruitment functions, case management activities, financial services operations, and administrative management. Experienced in program analysis, data analysis, policy interpretation, regulatory compliance, process improvement, report preparation, records management, stakeholder communication, and operational support.

Recruiter & Hiring Coordinator - Augusta Health PLLC

(2022-01)

• Manage recruitment operations for healthcare and administrative positions.
• Collect, organize, and analyze recruiting data to evaluate hiring effectiveness and identify trends.
• Prepare workforce reports, staffing updates, hiring summaries, and recruitment activity reports.
• Monitor recruitment performance indicators and recommend process improvements.
• Coordinate onboarding programs, documentation reviews, and compliance activities.
• Maintain applicant tracking systems and personnel databases.

Income Maintenance Case Worker - Commonwealth of Pennsylvania

(2016-01 - 2021-12)

• Reviewed, analyzed, and evaluated eligibility information for public assistance programs.
• Interpreted laws, regulations, policies, and procedures to determine eligibility and compliance.
• Conducted detailed case reviews, investigations, and information analysis.
• Gathered and evaluated information from multiple sources to support program decisions.
• Prepared reports, case summaries, recommendations, correspondence, and supporting documentation.
• Maintained electronic case management systems and databases.
• Identified trends, compliance issues, and procedural concerns and recommended corrective actions.
• Communicated findings and recommendations to stakeholders.

Teller II / Senior Member Service Representative - Merck Sharp & Dohme Federal Credit Union

(2013-01 - 2016-12)

• Analyzed account information and financial records to resolve customer concerns.
• Maintained transaction records and operational documentation supporting audit requirements.
• Assisted with operational reviews, reconciliations, and process improvement initiatives.
• Prepared reports and documentation supporting branch operations.

Customer Service Representative - Univest Bank

(2009-01 - 2013-12)

• Conducted research and analysis to resolve customer service issues.
• Maintained records, documentation, and reports supporting branch operations.
• Supported administrative operations through data entry and records management.

Bachelor of Arts - Political Science - City College of New York