Elease Emporellis

Motivated and detail-oriented Medical Office Manager with 20 years of experience in the healthcare field, including three years managing private medical practice operations. Proven ability to optimize workflows, troubleshoot operational challenges, support providers, and enhance patient experience in fast-paced environments.

Office Manager - Dr. Tracy Verrico, DO – Bona Dea Gynecology

(2022-01)

• Oversee daily office operations to ensure efficient workflows, optimal patient flow, and reliable system functionality.
• Oversee patient scheduling, check-in/check-out processes, and appointment optimization to maximize access and utilization.
• Serve as primary liaison for office maintenance, IT support, and vendor coordination.
• Manage new services, workflows, and technology adoption.
• Collaborated in focus groups to identify opportunities for improving office processes and overall workflow.
• Create SOPs for multiple job roles.
• Experience with Athena Health, Notion and Go High Level platforms.
• Supervise, train, and support administrative and clinical staff, conduct performance evaluations.
• Coordinate provider schedules and employee time-off requests to ensure appropriate coverage.
• Manage onboarding and offboarding of providers and staff, including system access, and payroll setup.
• Administer payroll for staff and providers; maintain detailed payroll tracking and reporting.
• Process and monitor bill payments; negotiate monthly expenses to reduce operational costs.
• Manage and update practice fee schedules in alignment with billing standards. Experience with out of network providers.
• Implement deposit collection procedures for new patients to reduce no-shows and improve revenue accountability.
• Manage and monitor key performance indicators (KPIs) to assess operational and financial performance.
• Oversee billing, collections, and revenue cycle support, including reconciliation of missing encounter slips and reducing outstanding A/R.
• Manage patient billing inquiries with timely, accurate resolution.
• Coordinate surgical scheduling, pre-certifications, and pre-authorization requirements.
• Successfully launched a new provider department, generating $90,000 in revenue through a new Menopause consultation service.
• Maintain patient satisfaction initiatives, including weekly text-based surveys and follow-up.
• Lead internal HIPAA, OSHA, and EMR security assessments to ensure regulatory compliance.
• Maintain all provider credentials, licenses, and business registrations.
• Oversee inventory management, ensuring cost-effective purchasing and compliance with expiration tracking.
• Maintain and oversee supplement inventory and sales.

Medical Assistant - Summit Medical Group (Dr. Tracy Verrico)

(2016-01 - 2022-12)

Supported clinical operations within a large medical group while adapting to evolving workflows and systems.

• Assisted providers with patient care, rooming, and clinical documentation.
• Supported front desk and back-office operations as needed.
• Maintained patient flow and assisted with scheduling, referrals, and follow-ups.
• Coordinated surgical scheduling and insurance pre-certifications.

Medical Assistant - Dr. Tracy Verrico, MD – Private Practice

(2010-01 - 2016-12)

Delivered hands-on clinical and administrative support in a private practice setting.

• Assisted in patient intake, procedures, documentation, and follow-up.
• Supported daily office operations and patient scheduling.
• Surgical scheduling & insurance pre-certifications.
• Phlebotomy.

Medical Assistant - Dr. Jeffrey Rapaport MD

(2006-01 - 2010-12)

Provided clinical assistance, patient preparation, and administrative support.

• Maintained exam rooms, medical supplies, and patient records.
• Supported efficient patient throughput and provider needs.
• Assisted in office procedures and Mohs surgery.