MRosario

Manage daily operations for two multi-provider medical practices in a fast-paced healthcare environment, ensuring efficient workflows, quality patient care, and exceptional customer service.

Practice Manager at Consensus Health (2025-10 – Present)

Manage daily operations for two multi-provider medical practices in a fast-paced healthcare environment, ensuring efficient workflows, quality patient care, and exceptional customer service.

• Drive process improvement initiatives through KPI tracking, operational metrics, and workflow optimization.
• Oversee front-end revenue cycle processes, documentation accuracy, and compliance with HIPAA, OSHA, and organizational policies.
• Lead people management activities including onboarding, interviews, staff development, and performance feedback.
• Collaborate with physicians, HR, and stakeholders to resolve issues, improve communication, and support business growth.

Adjunct Professor at Berkeley College (2023-08 – Present)

Teach Health Science courses using innovative instructional methods, technology, and learning applications.

• Improve student outcomes through mentorship, feedback, communication, and academic development.
• Maintain accurate documentation, student records, and performance metrics.
• Collaborate with faculty and administration on academic initiatives and student success programs.

General Manager at Schweiger Dermatology Group (2023-06 – 2025-03)

Managed three dermatology practices with $20M+ combined annual revenue and 45+ employees.

• Play a leadership role supervising, mentoring, and coaching 45+ staff members including Physician Assistants, Nurse Practitioners, Medical Assistants, Patient Coordinators, Business Associates, Cosmetic Coordinators, and Histotechnicians.
• Led people management, onboarding, interviews, coaching, and staff development initiatives.
• Organize and manage the weekly workflow of 450+ patients.
• Monitored KPIs, operational metrics, and patient workflows to improve efficiency and growth.
• Collaborated with regional leadership and stakeholders to execute business strategies and resolve operational issues.

Office Manager at Ridge Foot and Ankle Associates (2021-11 – 2023-06)

Managed daily operations for a high-volume surgical practice supporting four physicians and 120+ patients weekly.

• Supervised 10 employees, including hiring, onboarding, training, and performance feedback.
• Improved workflows through process improvement, inventory management, and operational documentation.
• Collaborated with leadership to optimize resources, profitability, and patient experience.

Master of Science in Healthcare Management – Touro University, Graduate School of Business (2022-01 – 2023-06)

Advanced Certificate in Healthcare Management – Touro University (2019-05 – 2022-01)

Lean Six Sigma Yellow Belt in Lean Six Sigma – Six Sigma Global Institute (2022-06 – 2022-10)

Certified Clinical Medical Assistant in Clinical Medical Assistant – American Medical Certification Association (2015-06 – 2016-06)