Jalen Jackson

Motivated and hardworking professional with a strong commitment to safety, efficiency, and teamwork. Goal-oriented and dedicated, with the ability to complete tasks independently and exceed expectations. Proven track record of delivering excellent customer service and technical support in fast-paced environments.

Technical Support Associate at Schneider Electric (2025-02 – Present)

• Provide frontline customer and technical support for electrical equipment and smart-home systems
• Troubleshoot product issues and deliver effective solutions
• Document case resolutions and maintain accurate service records
• Collaborate with engineering teams to resolve complex technical concerns
• Maintain high customer satisfaction ratings through efficient service

Food Runner at Union Draft House (2023-07 – 2025)

• Ensured food orders were accurate and delivered promptly
• Supported servers by maintaining table needs and enhancing guest experience
• Facilitated communication between kitchen staff and front-of-house team
• Delivered fast, friendly, and efficient service in a high-volume environment

Server at Texas Roadhouse (2021-10 – 2022-02)

• Provided high-quality service to multiple tables in a fast-paced setting
• Maintained cleanliness and organization of assigned sections
• Completed side work and ensured operational readiness
• Delivered excellent guest experiences and ensured customer satisfaction

Server at Applebee's (2020-02 – 2021-06)

Worked here again from March 2022 to July 2023

• Delivered high-quality customer service in a fast-paced dining environment
• Took accurate food and beverage orders while providing menu recommendations
• Ensured timely delivery of orders and maintained attention to detail
• Managed multiple tables efficiently while maintaining a positive guest experience
• Handled cash and card transactions accurately using POS systems
• Resolved customer concerns professionally to ensure satisfaction
• Maintained cleanliness and organization of dining areas
• Collaborated with kitchen staff and team members to ensure smooth operations

– The University of Texas at El Paso