Layla Akbar
Passionate customer service professional
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About
Energetic and reliable food service professional with 5+ years of experience in fast-paced, customer-facing environments. Skilled in delivering attentive service, upselling menu items, and maintaining a clean, organized dining area. Strong multitasker who thrives under pressure and ensures guests have a positive dining experience.
Experience
Front Desk Receptionist at Quality Inn (2026-02 – 2026-04)
Front desk reception and hospitality services
- Delivered friendly, professional guest service in a fast-paced hospitality setting
- Processed payments and handled cash transactions accurately
- Managed high-volume guest requests and resolved concerns quickly
- Maintained a clean, organized front area to ensure a welcoming environment
Cashier / Front-of-House at Panera Bread (2024-03 – 2025-09)
Fast-paced food service and customer interaction
- Provided fast, friendly service during high-volume meal rushes
- Assisted guests with menu selections, add-ons, and upselling items
- Operated POS system and handled cash/card transactions with accuracy
- Ensured front-of-house cleanliness, stocking, and food presentation standards
- Worked closely with kitchen staff to maintain order accuracy and speed
Customer Service Representative at Amer Rugs (2023-11 – 2024-04)
Customer service and retail operations
- Delivered personalized customer service and built rapport with clients
- Maintained organized displays and a clean showroom environment
- Processed transactions and supported daily operations
Customer Service Representative at Fincher Travel Solutions (2022-12 – 2023-09)
Customer service and travel coordination
- Managed high-volume customer interactions with professionalism
- Resolved issues efficiently while maintaining a positive customer experience
Customer Service Rep / Dispatcher at Advance 1 Ambulance (2019-02 – 2022-12)
High-pressure emergency dispatch and customer service
- Thrived in high-pressure, fast-paced situations requiring quick decision-making
- Communicated clearly and effectively with customers and team members
- Managed detailed information with accuracy and urgency
Education
High School Diploma – Berkmar High School
