Ellie Hand

Hospitality and customer service professional with café, gelato, Italian restaurant takeout/delivery experience, and basic bar knowledge. Friendly, quick to learn, and comfortable balancing guest service with fast-moving team workflows.

Barista & Gelato Server at Tifa Chocolate & Gelato (2023-01 – 2024-12)

• Prepared espresso-based drinks and other café beverages while providing friendly, attentive counter service.
• Scooped and served gelato, helped guests navigate flavors and menu options, and fulfilled orders across both café and dessert service.
• Balanced barista and gelato-counter responsibilities while keeping orders organized and service moving smoothly.

Takeout & Delivery Team Member at Maria's Italian Kitchen (2021-01 – 2022-12)

• Managed takeout and delivery orders from receipt through guest handoff, with a focus on accuracy, timing, and clear communication.
• Communicated with guests by phone and in person and coordinated with kitchen staff to keep pickup and delivery orders moving efficiently.
• Built strong menu knowledge and guest-service skills; selected for server training before leaving for college.
• Developed basic bar knowledge and familiarity with common beverage-service terminology through restaurant experience.

Social Media Assistant at My Pit Bulls and Me (2026-07 – Present)

• Coordinate short-form content, posting schedules, and day-to-day communication with a small creative team, requiring consistency, organization, and fast turnaround.

Summer Intern at Migration Matters e.V. (2024-06 – 2024-08)

• Supported digital outreach, content production, and team communication for a nonprofit focused on migration policy and migrant justice.

B.A. in Sociology, Minor in Philosophy – University of California, Santa Barbara (2025-06)