Elliott J Boone

Change is the only constant, be it in everyday life or in a profession. With the change and growth in business, it is only natural that one would have to constantly upgrade and enhance their knowledge and resources that one offers to the business and/or to the client. Therefore, upgrading one's knowledge and resources to grow as a professional is another important career goal that one should pursue.

Customer Care Representative - Farmers - Kansas City, KS

(2025-04)

• Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Evaluate and interpret policy information within prescribed authority limits.
• Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
• Help maintain department knowledge resources to keep them current.
• Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.
• Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.

Contact Representative (Technical Support Technician) - Social Security Administration - Kansas City, MO

(2015-09 - 2025-04)

• Provide assistance to beneficiaries, the general public, field offices, central office, Center for Medicare and Medicaid Services (CMS), Railroad Retirement Board (RRB) or other government or non-government agencies either by data input, telephone or in writing.
• Determine corrective action necessary to resolve Hospital Insurance/Supplemental Medical Insurance (HI/SMI) entitlement, premium collection and other benefit entitlement and payment status problems and take appropriate action.
• Perform duties related to non-receipt of checks, overpayment recovery, direct input review, and representative payee accounting.
• Comply with federal and state laws and regulations concerning disclosure of information.

Family Eligibility Specialist - State of Missouri - Kansas City, MO

(2008-10 - 2015-09)

• Responsible for initial eligibility determinations for the State of Missouri public assistance programs which includes Food Stamps, Medicaid Temporary Assistance for Needy Families (TANF).
• Determine initial eligibility of clients for income maintenance programs corresponding to federal and state regulations.
• Conduct collaborative interviews for Food Stamp applications once data is gathered and submitted in the FAMIS System.
• Gather and verify confidential information to determine eligibility for public assistance.
• Approve or reject eligibility proposal prepared by the eligibility staff for appropriate benefits.
• Conduct interviews with clients assisting in the completion of public assistance applications.
• Maintain current federal and state policy, regulations and guidelines.

High School - Paseo Academy (1996-06)