Ellipses Griffin

I have over 10 years of customer service experience and about five years of retail experience. I have empathetic, organized, and a direct communicator. I have experience working with a diverse range of customers and clients. I am eager to transfer those skills into an administrative position.

Retail Sales Associate at Cognitive Surplus (2025-08 – 2026-02)

Retail Sales Associate at Cognitive Surplus managing stationery and home goods inventory and customer service in a remotely managed store.

• Product knowledge of a large range of stationery and home goods
• Independent customer service in a remotely managed store along a busy boulevard
• Inventory management, including monthly inventory counts to prevent and recognize shrink
• Checking out customers using the Shopify POS system, and inter-company communication using Basecamp Project Management

Bookseller at Ashland Book Exchange (2024-08 – 2025-06)

Bookseller responsible for book identification, customer service, and inventory organization using Basil Bookseller Software.

• Researched book identification for lesser-known or older used titles, including genre and current price point
• Checked out and providing customer service to a variety of customers interested in a large range of books
• Searched for and organized titles using Basil Bookseller Software

Bookseller at Treehouse Books (2021-07 – 2025-06)

Bookseller assisting children and adults in finding literature, leading creative public events, and managing inventory using Lightspeed Commerce POS.

• Assisted children and adults in finding literature appropriate to their interests and reading levels
• Led creative activities as part of public events, oriented towards increasing children's creativity and storytelling
• Organized a digital tagging system to find materials easier and stock shelves according to book genre and author, using Lightspeed Commerce POS
• Creating product orders from Faire, Ingram, and direct from publishers

Poetry Editor and Graphic Design at Main Squeeze Literary Magazine (2024-01 – 2024-03)

Poetry Editor and Graphic Designer responsible for reviewing submissions, organizing content for web publication, and creating social media content.

• Reviewed poetry submissions alongside peers
• Organized a literary magazine for web publication
• Utilized Canva to create cohesive Instagram posts, both stories and feed, and interfaced with contributors and readers

Barista at Starbucks Coffee Company (2019-01 – 2020-12)

Barista crafting beverages and providing customer service in a fast-paced drive-through environment.

• Memorized and crafted over 50 intricate and complex beverages
• Provided Starbucks-quality customer service in a fast-paced drive through environment

Bachelor of Arts in English – Southern Oregon University (2021-01 – 2024-05)

Minor in Creative Writing – Southern Oregon University (2021-01 – 2024-05)

Associate of Arts Transfer Degree in General Studies – Portland Community College (2018-01 – 2021-06)