Rachel Abrams

Dynamic Healthcare Administration and Clinical Operations Leader with nearly a decade of hands on direct clinical practice and experience driving operational excellence across multidisciplinary therapy practices. Proven track record managing cross-functional healthcare teams, auditing complex medical documentation, and optimizing administrative workflows. Adept at balancing clinical compliance with strict productivity metrics to maximize revenue retention and clinical quality.

Speech-Language Pathologist / Clinical Mentor at KIDS SPOT (2026-03 – Present)

• Spearhead diagnostics and personalized therapeutic interventions for complex communicative disorders
• Direct the onboarding, supervision, and clinical development of graduate clinical interns
• Champion data-driven documentation practices to guarantee absolute accuracy in daily clinical coding and reporting

Jackson Clinic Manager at ALWAYS KEEP PROGRESSING (2025-09 – 2026-02)

• Governed daily facility operations and clinical administration for a multidisciplinary downline of 10+ Speech, Occupational, and Music Therapists
• Maintained an aggressive 75% billable productivity threshold (30 weekly hours) across the entire therapy roster through strict schedule enforcement
• Audited clinical charts, evaluation logs, and session notes to guarantee compliance with commercial insurance policies and Medicaid guidelines
• Partnered directly with executive leadership and clinical directors to evaluate facility workflows and implement regional corrective action plans
• Managed employee lifecycle administration, including recruitment protocols, onboarding paths, quarterly performance metrics, and merit-based adjustments
• Architected operational workflow updates that eliminated administrative friction and expedited the patient intake cycle

Director of Speech Therapy at CHILDREN'S CENTER FOR THERAPY AND LEARNING (2021-03 – 2024-09)

• Directed speech therapy department operations, driving scheduling efficiency and orchestrating complex client relations frameworks
• Forged strategic B2B relationships and referral pipelines with community schools and Applied Behavior Analysis (ABA) centers
• Supervised and evaluated the clinical practice of Speech-Language Pathology Assistants (SLPAs) and clinical students

Speech-Language Pathologist at KIDSPACE THERAPY CENTER, LLC (2023-05 – Present)

• Executed comprehensive clinical evaluations and diagnostic protocols for pediatric cohorts
• Oversee the clinical output and case management of certified speech assistants

Speech-Language Pathologist & Administrative Coordinator at PEDIATRIC POTENTIALS THERAPY (2018-10 – 2021-03)

• Managed healthcare administration workflows, including insurance prior-authorization submissions and medical documentation approvals
• Optimized regional scheduling grids to match case velocity demands and reduce patient cancellation rates

Speech-Language Pathologist at Kinetic Kids, Inc. (2017 – 2019)

Graduate Assistant at NSU AAC Lab (2015 – 2017)

Student Intern at JoeDimaggio and Broward Health Medical Center (2016 – 2017)

Special Needs Teacher Assistant and Therapy Assistant (2014 – 2016)

Master of Science in Speech-Language Pathology – Nova Southeastern University

Bachelor of Arts in Communication Sciences & Disorders – University of South Florida