Emily Fleites

Detail-oriented and compassionate Front Desk Professional with extensive experience managing high-volume operations, greeting visitors, and coordinating daily schedules. Proven track record of delivering exceptional customer service, managing administrative workflows, and building strong rapport with a diverse public. Combining a strong academic background in the biological sciences with hands-on front desk experience to transition smoothly into patient care administration as a Dental Clinic Receptionist.

Club Team / Front Desk Representative at LA FITNESS (2025-03 – 2026-06)

• Managed front-of-house administrative operations, efficiently directing the daily flow of visitors and handling a high volume of inquiries with professionalism and care.
• Created a welcoming, reassuring atmosphere for all guests, prioritizing quality of service and administrative efficiency.
• Coordinated cross-departmental communications to ensure daily tasks, facility compliance, and cleanliness standards were seamlessly met.
• Utilized strong conflict-resolution and interpersonal skills to build community rapport and manage day-to-day facility workflows.

Member Service Specialist at YOUFIT GYMS (2024-07 – 2025-03)

• Served as the primary point of contact, ensuring a positive, energetic, and professional experience for members, prospects, and guests.
• Handled front-desk administrative duties including processing financial transactions, updating member electronic profiles, and answering multi-line phone calls.
• Demonstrated strong self-motivation to achieve administrative service targets and support team operational goals.

Bachelor of Science in Biopharmaceuticals – MIAMI DADE COLLEGE (2024)

High School Diploma – BARBARA GOLEMAN SENIOR HIGH SCHOOL (2024)