
Emma Bleiberg
Customer Relations and Operations Manager
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About
Dynamic event director and client support specialist with 12+ years in hospitality and marketing. Demonstrates strong communication, client engagement, and leadership skills, with proven ability to foster positive brand experiences. Eager to leverage performance analytics with COO skills with a natural understanding of execution workflow to drive optimization resulting in overall success in all areas, interpersonal experiences, sales, team/leadership performance and, most importantly, the bottom line with maximized ROI.
Recognized and gratefully awarded one of this years most Influential Women in the 2026 Edition amongst Suzy Orman
Experience
Event Host and Director at Private Events (2021-01 – Present)
- Served as primary guest liaison, delivering exceptional customer engagement and fostering positive experiences for elite clientele
- Collaborated closely with owners and staff to ensure seamless event operations and high-quality service
- Effectively communicated feedback and resolution options to enhance customer satisfaction and retention
- Maintained composure and professionalism in fast-paced, high-volume environments
Membership/Client Support Specialist at Yoga Joint (2020-11 – 2021-12)
- Delivered high-quality client service and managed studio operations during peak demand, ensuring smooth transitions between classes
- Utilized CRM software to track client interactions and transactions, supporting personalized customer engagement
- Maintained studio cleanliness and equipment readiness to enhance client experience
- Adapted to fast-paced environment managing 200-300 members per shift with effective multitasking and communication
Owner & Contracted Consultant at Blackhawk Media Group (2017-01 – 2021-12)
- Led marketing campaigns and client relationships, driving revenue growth through strategic direct-to-consumer initiatives
- Managed and coached teams with a focus on leadership, motivation, and achieving results in high-pressure environments
- Negotiated contracts, invoicing, and accounting to support business operations and client satisfaction
- Provided consulting services to identify improvements and develop actionable plans for client success
Relationship Manager/Traffic Coordinator at Consumer Awareness Group (2015-01 – 2017-12)
- Acted as liaison among partners, law firms, and vendors to maintain strong, mutually beneficial relationships
- Coordinated marketing campaigns from inception to execution, ensuring compliance and effective communication
- Prioritized workflow and analyzed campaign performance to optimize marketing budget and conversion rates
- Ensured adherence to legal and advertising standards in all marketing materials
Brand Ambassador at Pinata (2023-06 – 2023-07)
Set Up and Broke Down every city in Palm Beach
Chevy Speedway Representative at Trusted Herd (2023-04 – 2023-04)
Barrett-Jackson Tradeshow
- Signed up individuals to partake in racecar test drives
Brand Ambassador at Bella's (2022-12 – 2022-12)
Jameson Cold Brew Tasting and Merch Giveaway at high-end Jupiter Beach restaurant
Team member and VIP manager at Michele and Group (2022-07 – 2022-07)
Team member and VIP manager for: Mirisola Hospitality Group, Elegantly Wasted, DJ Samantha XO, Speakeasy and member's only lounges, Private Clients Private Events
Education
Associate's degree in General Studies – Broward College (2019-07)
Mentorship in Leadership/Performance Coaching – Jennifer Alfert Life Coach, LMHC (2015-01 – 2021-05)
Associate's degree
Bachelor's degree
High school diploma or GED
