Emma Clelland

Motivated and customer-focused professional with experience in medical administration, customer service, and marketing support. Currently completing a Bachelor's in Social Work at FAU. Skilled in communication, organization, and working in fast-paced environments. Proven ability to support team operations, provide excellent customer service, and manage multiple responsibilities efficiently.

Medical Receptionist at Haile Medical Group (04/2025 – Present)

• Greet and assist patients while maintaining a welcoming and professional environment
• Manage appointment scheduling and patient check-in/check-out procedures
• Answer phone calls and provide information regarding appointments and services
• Verify insurance information and maintain accurate patient records
• Support daily clinic operations and administrative tasks

Marketing & Event Planning at Pickett Weaponry and Harry Beckwith Guns & Range (2024 – 2025)

• Planned and organized community events and training classes
• Assisted with marketing efforts and event promotion
• Coordinated and facilitated educational classes for participants
• Managed logistics and communication to ensure successful event execution

Customer Service Associate at Olive Garden (2020– 2022)

• Provided high-quality customer service in fast-paced environments
• Assisted customers with purchases, questions, and product information
• Maintained organized and clean workspaces
• Supported team members to ensure efficient daily operations

Customer Service Associate at Kohl's (2022 – 2023)

• Provided high-quality customer service in fast-paced environments
• Assisted customers with purchases, questions, and product information
• Maintained organized and clean workspaces
• Supported team members to ensure efficient daily operations

Customer Service Associate at Swee Paws Bakery (2023– 2023)

• Provided high-quality customer service in fast-paced environments
• Assisted customers with purchases, questions, and product information
• Maintained organized and clean workspaces
• Supported team members to ensure efficient daily operations

Bachelor's in Social Work - Currently enrolled at FAU

Associate of Arts – Santa Fe College

High School Diploma – Seminole High School