Jazmine Lanis

Professional and compassionate Receptionist with over four years of experience providing exceptional front office support in specialty healthcare and hospital settings. Experienced in patient registration, appointment scheduling, insurance verification, referral coordination, electronic medical records (EMR), multi-line phone systems, and medical records management. Dedicated to delivering outstanding patient service while maintaining confidentiality, accuracy, and efficient office operations.

Certified

Phlebotomy and EKG Technician with additional clinical experience that enhances patient care and communication with providers.

Medical Receptionist / Stress Technician at Advanced Heart & Vascular Institute (2024-04 – 2026-06)

• Greeted patients and visitors while creating a professional and welcoming office environment.
• Performed patient check-in and check-out procedures, verified demographics, updated insurance information, and ensured all required documentation was completed.
• Scheduled, confirmed, rescheduled, and canceled appointments while coordinating provider schedules.
• Answered high-volume multi-line phone calls, responded to patient inquiries, and routed messages to physicians and clinical staff.
• Verified insurance eligibility, referrals, and prior authorizations before scheduled appointments.
• Collected patient co-pays and maintained accurate financial records.
• Updated and maintained patient information within the electronic medical record (EMR) system.
• Prepared patient charts and ensured physicians had all necessary documentation before appointments.
• Coordinated communication between physicians, laboratories, pharmacies, and patients regarding appointments, referrals, and test results.
• Assisted patients with registration forms and maintained HIPAA compliance at all times.
• Performed EKGs, obtained vital signs, and prepared patients for diagnostic procedures.
• Assisted with administrative duties to support efficient daily office operations.

Patient Access Representative at Broward Health (2024-07 – 2025-10)

• Registered patients for hospital services while verifying demographic, insurance, and medical information.
• Scheduled appointments and coordinated admissions, transfers, and discharges.
• Verified insurance benefits and obtained required documentation.
• Assisted patients with registration, billing inquiries, and financial responsibilities.
• Maintained accurate electronic patient records while ensuring HIPAA compliance.
• Worked closely with physicians, nurses, and ancillary departments to ensure efficient patient flow.
• Delivered exceptional customer service in a fast-paced healthcare environment.

Phlebotomy Student at Sheridan Technical College – Clinical Rotation (2025-04 – 2025-04)

• Performed venipuncture and capillary blood collection using proper patient identification procedures.
• Collected, labeled, processed, and transported specimens according to laboratory standards.
• Maintained specimen integrity while following OSHA and HIPAA guidelines.
• Prepared patients for blood collection and explained collection procedures.
• Assisted with EKG preparation and observed diagnostic testing.

Customer Service Representative at U-Haul (2021-03 – 2024-08)

• Delivered exceptional customer service in a fast-paced environment.
• Managed reservations, customer accounts, and payment processing.
• Resolved customer concerns while maintaining professionalism.
• Maintained accurate records and documentation.
• Demonstrated strong communication, organization, and multitasking skills.

Phlebotomy Program – Sheridan Technical College

EKG Technician Program – Mrs. B’s Training & Collection Center

– Nova High School