Enas Ragab

I am a detail-oriented and analytical professional with a Bachelor's degree in microbiology and minors in English and Chemistry, with 4+ years of experience providing high-level customer service and resolving complex inquiries in the pharmaceutical industry. My academic background has trained me to break down large amounts of scientific and written information into clear and organized formats, using strong critical thinking and communication skills. I have experience reviewing and following detailed guidelines and rubrics, and spotting inconsistencies or unclear information in datasets.

I am seeking a role where I can use my analytical thinking, communication, and problem-solving skills to produce accurate, high-quality work. I adapt quickly, work well independently, and stay organized under pressure and deadlines.

Pharmacy Technician - Walgreens - Lubbock, TX

(2021-10)

• Oversee the typing, processing, and billing of prescriptions as well as managing pharmacy inventory.
• Demonstrated learning proficiency when trained and exceeded in multiple positions.
• Implemented excellent sales techniques in providing customers with credit cards to expand their buying power.
• Pursued personal learning/development opportunities.

Customer Service Representative - VXI DIRECTV - Lubbock, TX

(2020-04 - 2021-07)

• Operated CRM, RIO & DIRECTV 360 systems to provide efficient customer service
• Engaged with and attended to customer's needs in order to increase likelihood of repeat business through telecommunication
• Educated customers to provide them the best services and savings to prevent business loss

B.S - Pre-PA/Microbiology - Texas Tech University (2021-01 - 2024)

A.S - Pre-PA/Biology - South Plains College (2019-08 - 2020-12)

High School Diploma - Nimitz High School (2017-02 - 2019-06)