Erez Shek

Results-driven professional with expertise in customer service and support. Proven ability to troubleshoot issues and implement effective solutions. Strong communicator with a track record of fostering positive relationships and enhancing team performance through strategic problem-solving and prioritization.

Audience Services Associate / Group Sales Representative - ATG Entertainment - San Francisco, CA

(2024-09)

• Serve as a front-facing representative for a major performing arts organization, delivering calm, empathetic, and solutions-oriented service to patrons, staff, and partners across in-person, phone, and email channels.
• Execute ticket sales, exchanges, and subscription support using AudienceView, maintaining accuracy and professionalism during high-volume periods and peak performance demand.
• Manage multi-line phone systems while balancing competing priorities in a fast-paced, public-facing environment.
• Promoted into Group Sales based on demonstrated reliability, judgment, and ability to manage complex patron needs. Acting as lead coordinator for group bookings across multiple markets, supporting schools, nonprofits, and corporate partners with seating strategy, logistics, and end-to-end execution.
• Translate patron needs into clear recommendations, ensuring smooth will-call preparation, seating accuracy, and positive audience experiences.
• Model composed, guest-centered service while proactively identifying issues and resolving them before they escalate.

Box Office Associate - Beach Blanket Babylon - San Francisco, CA

(2014-09 - 2015-01)

• Supported box office operations for a high-profile live performance venue, managing ticket sales, reservations, and guest inquiries in a fast-paced environment.
• Processed transactions accurately using POS systems while maintaining a welcoming, professional demeanor.
• Assisted with issue resolution and patron concerns, contributing to smooth performance operations and audience satisfaction.

Delivery Driver / Personal Shopper - DoorDash, Uber Eats, Instacart - SF Bay Area, CA

(2017-06)

• Independently manage time-sensitive service delivery while maintaining high customer satisfaction and attention to detail.
• Resolve issues quickly and professionally in dynamic environments, prioritizing accuracy, safety, and service quality.
• Demonstrate reliability, discretion, and accountability while handling customer requests and confidential delivery information.

Social Media Manager (Freelance) - Self-employed - SF Bay Area

(2016-12)

• Manage client-facing digital communication, ensuring consistent tone, responsiveness, and audience engagement
• Support content planning, community interaction, and basic SEO to improve visibility and accessibility.