Erik Fjell

Results-driven Senior Technology Leader with over 10 years of experience leading cloud migratons (Azure), sofware implementatons, and cross-functonal teams for industry-leading sofware providers. Expertse in SQL, ERP, SSRS, and IT infrastructure, delivering lean, customer-focused solutons that drive operatonal efciency and business value.

Sep. 2021 - July 2025: Senior Technology Consultant, Epicor Software (Remote)

• Upgraded Windows Server O.S., SQL, and applications via remote desktop, VPN, and Azure Admin Center.
• Developed and optimized product solutions using Application Studio, SSRS, and SQL, streamlining customer processes.
• Led multi-server deployments across on-premise, Azure, SaaS, and hybrid environments, greatly reducing deployment time.
• Conducted gap analyses and process mapping to identify customer requirements, delivering tailored solutions that improved satisfaction scores and limiting reworked solutions.
• Trained clients and internal teams on Product functionalities, documenting resolutions, enhancing user adoption and process efficiency.
• Integrated APIs and web services with third-party applications, ensuring seamless interoperability and system performance.

Oct. 2013 – Sep.2021: Software Implementation Supervisor, Jack Henry & Associates (Springfield, MO.)

• Supervised a team of 10 analysts in delivering software solutions for financial institutions, achieving an 18% increase in on-time milestone delivery through Agile methodologies.
• Facilitated cross-departmental collaboration with engineering and quality assurance teams to resolve customer issues, improving service metrics for seven consecutive quarters.
• Implemented cloud integrations and web services for third-party applications, enhancing system interoperability and functionality.
• Trained and mentored team members on software tools, customer experience techniques, and process optimization, fostering a positive work environment.

Nov. 2010 - Oct. 2013: Programmer, Jack Henry & Associates (Springfield, MO.)

• Built and troubleshot .NET applications using C++, ASP.NET, and C# in an Agile environment with Visual Studio, TFS, and SCRUM.
• Analyzed trends and resolutions to optimize team development decisions.
• Applied coding expertise to enhance team innovation and collaboration.
• Integrated customer and development feedback to improve project outcomes.

Jul. 2006 - Nov. 2010: Technical Product Support Team Lead, Jack Henry & Associates (Monett, MO.)

• Led product support team, improving customer satisfaction scores by 15% through enhanced escalation and resolution processes.
• Trained and mentored remote team members, driving a 16-month streak of improved support case metrics.
• Built key working relationships with internal and external stakeholders for continuous process improvement initiative.

MBA, IT ManagementWestern Governor’s University

A.S., Computer Information SystemsOzarks Technical Community College

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B.S., EducationIllinois State University