Ezabel Moreno

Bilingual (English/Spanish) professional with over 7 years of experience handling high-volume crisis calls, providing emergency support, and coordinating services for individuals in critical situations. Skilled in multitasking, accurate data entry, and maintaining calm under pressure. Experienced in documentation, safety assessment, and communication with multidisciplinary teams. Seeking to transition into a 911 Telecommunicator role to continue serving the community in emergency response.

Shelter Operator Supervisor - Cathy Mabry Cloninger Domestic Violence Shelter

(2024-07)

• Answer high-volume 24-hour crisis hotline, assess emergency situations, and determine appropriate response and resources
• Accurately document caller information and incident details in database systems
• Coordinate communication between staff to ensure seamless shift transitions and updated case information
• Manage staff schedules, on-call rotations, and operational coverage
• Maintain detailed reports for compliance and grant documentation
• Provide real-time decision-making in high-stress and crisis situations
• Conduct safety checks and ensure secure environment for residents and staff
• Provide bilingual (Spanish/English) communication for crisis calls, legal processes, and client support

Bilingual Shelter Advocate - Cathy Mabry Cloninger Domestic Violence Shelter

(2019-09 - 2024-07)

• Handled emergency and non-emergency crisis calls, gathering critical information quickly and accurately
• Performed client intakes and maintained detailed, confidential records (HIPAA compliant)
• Provided crisis intervention, safety planning, and referrals for victims of domestic violence and human trafficking
• Collaborated with law enforcement, legal professionals, and community agencies
• Entered and managed data in systems such as Osnium and New World LERMS
• Reported child and elder abuse to appropriate authorities
• Maintained composure while managing multiple tasks in high-pressure situations
• Delivered bilingual support for emergency communication, including sensitive and urgent cases

GED - Gaston College (2017-03)

Associate Degree - Human Services Technology - Gaston College