Ezekiel Towner
Results-driven IT professional with 6+ years of experience supporting end users, administering Microsoft 365 environments, and improving service desk operations
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About
Results-driven IT professional with 6+ years of experience supporting end users, administering Microsoft 365 environments, and improving service desk operations. Skilled in desktop troubleshooting, Active Directory, networking fundamentals, endpoint management, and user training, with a strong record of reducing resolution times, strengthening documentation, and improving operational efficiency.
Experience
IT Analyst / Independent IT Consultant at GS Realty Holdings LLC (2024-09 – Present)
- Provide hands-on support for office systems, workstations, printers, network connectivity, and user troubleshooting to minimize downtime and improve daily operations
- Design and deploy small-office network environments, including routers, switches, Wi-Fi configuration, secure connectivity, and ISP coordination
- Develop educational IT content, tutorials, and practical guides covering troubleshooting, networking, cybersecurity, and Microsoft 365 concepts
- Evaluate, recommend, and price IT hardware and peripherals, including computers, printers, and networking equipment, based on business needs and budget requirements
- Negotiate with Internet Service Providers to secure cost-effective, high-performance internet solutions and support setup, troubleshooting, and vendor follow-up
IT Support Specialist at Power Construction LLC (2018-05 – 2024-09)
- Provided tier 1 and tier 2 remote and in-person desktop, network, and application support to 500+ end users across 40+ job sites
- Served as a system administrator and subject matter expert for Microsoft 365, Mimecast, and Okta
- Collaborated with cross-functional teams to improve monitoring and support processes, enabling proactive identification and resolution of emerging issues
- Managed user onboarding and offboarding processes, including account provisioning, hardware deployment, software configuration, and access management through Active Directory, Microsoft 365, and Okta
- Created and standardized user guides, onboarding materials, video tutorials, and IT documentation templates across 100+ documents, reducing onboarding time by 40% and review time by 20%
- Applied ITIL frameworks to streamline incident and problem management processes, reducing resolution times by 50%
- Supported implementation of NIST Cybersecurity Framework practices to assess security posture and reduce identified vulnerabilities by 30%
Certified Personal Trainer at LA Fitness (2025-01 – Present)
- Conduct client needs assessments and deliver customized service plans based on goals, progress, and individual requirements
- Delivered 130+ monthly client sessions while maintaining a full roster and strong service quality
- Generated an average of $8,000 in monthly revenue through client retention, consultative sales, and follow-up
- Built long-term client relationships through consistent communication, progress tracking, and accountability
Education
Bachelor of Science in Computer Science – Lewis University (2019-05)
