Fariba Taji

Perform daily managerial functions of the self storage facility in accordance with organizational standards Understand features and benefits of the facility and how to maximize utilization Complete daily walk thru including security checks and perform cleaning units as needed

Manager at Target (2017-01 – Present) • Perform daily managerial functions of the self storage facility in accordance with organizational standards • Understand features and benefits of the facility and how to maximize utilization • Complete daily walk thru including security checks and perform cleaning units as needed • Available to assist with management of other location 15-25 hours per week • Responsible for managing daily cash-flow and making daily bank deposits and the assurance of accurate deposit information • Responsible for understanding and compliance with organizational guidelines established by the company • Responsible for ensuring the office presents a clean organized professional appearance, free of any clutter, pets and odors • Repair and Maintenance; Performs light repairs and maintenance duties, including but not limited to: cleaning empty units, wiping doors, removal of trash, cleaning hallways, offices and restrooms • Performs preventive maintenance such as but not limited to: changing HVAC filters as required, grease door springs on roll-up doors, lubricate security-gate chains as needed • Report via work order on areas outside manager expertise to the corporate office • Oversee contractors and third party vendors work to ensure administrative & legal compliance • Maintain accurate records for each customer including lease, addendums, correspondence • Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company • Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and established guidelines • Keep post auction paperwork labeled and filed for seven years • Use computers as designated for business use only • Be proficient at Site Link and PTI Falcon and Store Logix • Prepare weekly and monthly reports accurately and submit in a timely fashion Collections • Perform required communications in accordance with company standards • Make collection calls and send reminder notices per company standards • Send uncollected balances to approved collection agency Sales • Meet or exceed net rental goal each month • Follow up on all internet, e-mail or call center leads, maintaining a 60% conversion ratio from lead to rental • Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees • Ensure phones are answered in a professional manner • Tour storage units with all walk-in customers and schedule appointments for call-in and internet customers • Provide greater than expected customer service including: being polite and respectful, listening to customer's needs, presenting a professional demeanor when anyone enters the office, escalate customer concerns as necessary to the corporate office following up with customers to ensure concerns are addressed.

• Perform in-store and off-site professional marketing, visiting at least four businesses per week.
• Create and keep current a marketing logs to track marketing activity • Effectively utilize organizational provided marketing materials to enhance marketing activities • Attend company approved or sponsored marketing events. Toys'r us, Sales Supervisor at Toys'r Us Corporation (2016-01 – 2018-12) • Responsible for management and generation of sales reports to identify sales opportunities • Holds self and team members accountable for results • Monitors stock situation and take appropriate action • Observes ongoing sales activity, Buyer Protection Plan and Babies R Us Registry results and provides appropriate feedback and direction • Ensures all team members receive appropriate training • Works with management to ensure all new team members receive a thorough orientation to TRU • Supports management in the delivery of on-going training and follow up as required • Works with Management to create a customer focused culture in their store • Assists management in interviews and candidate selection • Provides positive and corrective feedback to team members on a daily basis • Conducts regular audits of departments and takes appropriate action when required • Identifies and communicates any systems and processes that hinder sales performance • Works with Vendors and Associates to ensure all visual merchandising reflects TRU's brand image and meets our standards • Ensures their departments are prepared for any flyers/promotions • Holds team members accountable to compliance to all TRU policies and procedures • Ensuring Health and Safety, Harassment and Loss Prevention training and compliance within the store • Role models 100% compliance to all Health and Safety, Harassment and Loss Prevention regulations, policies and procedures • Takes reasonable steps to ensure the safety of team members and the public • Maintains a safe work environment through regular Health and Safety committee meetings, workplace inspections, accident reporting and investigations • Analyzes sales reports to identify sales opportunities United Nations, Case Manager at United Nations (2006-01 – 2010-12) • Worked as a Caseworker, counselor, reporter, information provider and translator and directed refugees to the appropriate path to the United Nations for refugees • Responsible for researching story topics and interviewing people to gather information for analysis.
• Responsible for gathering information for reporters and correspondents to write news stories for print or online publication, or scripts for radio and television. Stories may be breaking news or in-depth articles.
• Responsible for overseeing the physical and mental wellness of individuals to ensure they are supported and can achieve the best outcomes.
• Responsible for working closely with physicians, nurses, mental health and other health care professionals, as well as family and friends of clients.
• Health care organizations, including hospitals, aged care facilities and social service departments, rely on the personalized care that Case Managers provide to their clients • Assessing clients' physical and mental wellness, needs, preferences and abilities, and developing plans to improve • Working with clients, family and friend support networks, and health care professionals to put care plans in place • Listening to clients' concerns and providing counseling or intervention as required • Recording clients' progress, charting referrals and scheduling home visits • Evaluating clients' progress periodically and making adjustments as needed • Following up with discharged clients to ensure they are satisfied with services and still in good physical and mental health.

Associate of Applied Science in Business literature at Farsi

Administration/Management – Northern Virginia Community College Bachelor of Science in Education – Islamic Azad University, Tehran Bachelor of Science in Educational Administration – Islamic Azad University, Tehran Bachelor of Science in Psychology – Jesus and Mary College, New Delhi Certification in Yoga – Yoga Institute