Tony Strowd

Over 20 years of experience in hospitality. Skilled in multi-unit restaurant operations across five locations and a food truck, operational strategy, and leadership development. Successfully oversaw the upgrade of the automated training program, HR policies, and IT infrastructure. Committed to enhancing customer service standards, aiming for continued excellence in operational efficiency through effective team training and collaboration.

Skills and expertise are easily transferable to a comparable organization.

Hospitality Manager at Right Proper Brewing Co. (2026-09 – Present)

• Promote a hospitality focused environment where guests receive consistent, attentive, and friendly service
• Build and implement a training program for all FOH positions: company policies, processes, expectations, service standards, and menu knowledge

Director of Operations at Pizzeria Paradiso (2023-07 – 2026-08)

• Directed multi-unit operations across five locations and a food truck, implementing operational strategies that enhanced efficiency and service quality
• Engineered a new training program, elevating staff performance and aligning training with brand standards
• Updated HR policies and procedures to ensure compliance and operational excellence, fostering a culture of continuous improvement
• Promoted and developed General Managers, enhancing leadership capabilities
• Championed a customer-centric culture, emphasizing compassion and respect, which contributed to multiple RAMMY Finalist nominations in 2025/2026 and a RAMMY win in 2026

General Manager – Two Locations at Pizzeria Paradiso (2017-07 – 2023-07)

• Opened and oversaw the successful launch of two new locations in 2017 and 2018, adapting operations to meet local market demands
• Managed multi-unit operations, ensuring seamless integration of purchasing, inventory management, staffing, and training across both locations
• Developed and implemented training for new Assistant General Managers, fostering leadership development and enhancing customer service
• Revitalized a struggling second location by executing cost control strategies, reimagining the space concept, and adapting menus per neighborhood desires

Floor Manager / Asst. General Manager / Training Coordinator at Pizzeria Paradiso (2009-09 – 2017-05)

• Advanced from Server to Floor Manager, then Assistant General Manager, demonstrating strong leadership and operational expertise in high-volume
• Coordinated the overhaul of training programs company-wide, enhancing staff performance and guest experience
• Maintained successful day-to-day operations at one of DC’s top-rated pizzerias, ensuring exceptional customer service and satisfaction

Bachelor’s Degree in Dramatic Arts Major; Chemistry Minor – University of North Carolina at Chapel Hill (2005 – 2009)