Farzad Teimouri

Operations and customer experience leader with 20+ years in hospitality and the food industry, from restaurant and hotel operations to business consulting. Known for building accountable teams, tightening cost and inventory control, and raising service standards in fast-paced, high-volume, customer-facing environments. Pairs hands-on floor leadership with strong business strategy training and a track record of developing managers who deliver.

General Manager at Panera Bread (2023-02 – 2026)

• Led all daily operations for a high-volume, customer-facing location, owning customer experience, product quality, labor execution, safety, inventory, ordering, and cost control.
• Coached and developed managers and associates, strengthening service standards, accountability, and operating discipline across the team.
• Drove key performance results by setting clear targets, reviewing numbers with the team, and correcting course quickly.
• Maintained consistent quality and a welcoming customer experience during peak volume through disciplined scheduling and shift execution.

Founder & Principal Consultant at Syrah Consulting LLC (2025-05 – Present)

• Advise businesses on operations, customer satisfaction, team development, employee evaluation, training, budgeting, inventory, and process improvement.
• Conduct practical business diagnostics and deliver structured, prioritized recommendations that improve consistency, accountability, customer service, and profitability.
• Translate strategy into simple, workable routines that owners and managers can follow day to day.

Hotel Operations Consultant at Shiraz Hotel (2015-02 – 2022-02)

• Partnered with hotel leadership and department heads to strengthen organizational structure, daily operations, quality standards, and cleanliness.
• Improved guest satisfaction and identified new revenue opportunities across the property.
• Supported hiring and training of department leaders and ran operations meetings focused on performance targets, coordination, and guest feedback.

Public Relations / International Liaison at HMS Group (2018-02 – 2022-09)

• Managed company communications and the relationship with the international head office of an industrial pump manufacturer serving the oil-and-gas sector and other large-scale industries.
• Hosted international business visitors and coordinated meetings, tours, logistics, and cross-cultural communications.

Master of Business Administration (MBA) – Mahan Business School