Fatima Aguilera

Bilingual automotive finance, sales, and customer service professional with extensive management experience in automotive and retail environments. Enthusiastic, self-motivated, and customer-focused, with experience across the full dealership lifecycle - from vehicle acquisition and auction buying through appraisal, inventory, customer sales, financing, title/DMV documentation, administration, compliance, and final delivery. Skilled in developing customer accounts, identifying needs, structuring and closing deals, negotiating, following up, and providing strong service before and after the sale.

Finance & Sales Manager at Standard Auto (2024-01 – Present)

• Manage the complete customer relationship and dealership transaction from vehicle acquisition through financing, closing, documentation, and final delivery.
• Purchase vehicles through multiple auctions; handle research, buying, gate passes, pickup scheduling, transportation, and delivery from beginning to end.
• Appraise and book vehicles, review VIN history and CARFAX reports, and evaluate vehicle information for purchasing and inventory decisions.
• Develop customer accounts, identify needs, complete financing applications, communicate with lenders, structure and negotiate deals, and explain payments, terms, and required documentation.
• Prepare title and DMV documentation, maintain accurate deal and vehicle records, handle administrative paperwork, and keep required dealership business licenses current.
• Provide customer follow-up and service after the sale while coordinating multiple dealership functions in a fast-paced environment.

Store Manager at Marjorie's Furniture (2019-01 – 2024-12)

• Managed daily store operations including sales, customer service, consumer financing, purchasing, employee scheduling, merchandise orders, and delivery coordination.
• Developed customer accounts, assessed needs, recommended products, completed financing applications, explained payment options, negotiated, and closed sales.
• Managed customer follow-up and concerns, supervised employees, scheduled staff, and coordinated efficient daily operations.

Store Manager at Furniture Fashions (2017-01 – 2019-12)

• Managed overall store operations including sales, customer service, financing, deposits, employee supervision, scheduling, purchasing, and administration.
• Assisted customers with financing and payment options, managed deposits and sales transactions, and coordinated orders, deliveries, and customer follow-up.
• Prepared employee schedules, delegated responsibilities, and maintained organized and efficient daily operations.

High School Diploma