Carlito

Results-driven automotive professional with experience in vehicle sales, service operations, and diagnostics. Skilled at building customer relationships, identifying needs, and delivering tailored solutions. Combines technical expertise with strong communication skills to enhance customer satisfaction, support team success, and drive operational efficiency.

Automotive Care Consultant at Aloha Kia/Leeward (2024-01 – Present)

• Effectively assess customer concerns and generate clear, detailed repair orders with accuracy.
• Prepare accurate service estimates, secure customer approval, and maximize repair profitability.
• Provide proactive status updates and maintain strong customer relationships built on trust.
• Verify repair quality and manage a clean, efficient vehicle delivery process.
• Address escalated customer problems and contribute to strong CSI and retention performance.

Sales & Leasing Consultant at Aloha Kia/Leeward (2023-01 – 2024-01)

• Coordinated all aspects of the sales and leasing process to ensure successful customer outcomes.
• Conducted vehicle demonstrations, appraised trade-ins, and structured customized payment solutions.
• Presented vehicle features and competitive advantages to drive informed purchasing decisions.
• Generated leads, secured appointments, and drove repeat business through proactive customer follow-up.

Sales & Leasing Consultant at Honolulu Buick, GMC, Cadillac (2018-01 – 2022-01)

• Matched customers with vehicles and financing solutions tailored to their needs, budget, and lifestyle.
• Facilitated vehicle sales and lease transactions, ensuring seamless customer experience from inquiry to delivery.
• Drove lead conversion, referrals, and repeat business through proactive follow-up.
• Collaborated with team members to exceed sales, leasing, and product penetration targets.

Automotive Technical Specialist at Honolulu Buick, GMC, Cadillac (2016-01 – 2018-01)

• Performed comprehensive vehicle inspections to identify repair, maintenance, and safety needs.
• Utilized diagnostic tools and technical service resources to accurately diagnose and resolve vehicle issues.
• Applied ongoing training and technical expertise to support team productivity and service quality.
• Maintained detailed repair records and diagnostic reports to ensure repair order accuracy.

OEM-Certified Automotive Technician (Mazda, Chevrolet) at JN Auto Group (2010-01 – 2016-01)

• Performed vehicle repairs and maintenance to OEM standards.
• Applied OEM bulletins, recall data, and diagnostics to determine accurate repair solutions.
• Verified repair quality, safety, and OEM compliance through post-repair inspections.
• Maintained OEM certifications and shared technical expertise to improve team knowledge and service performance.

Automotive Technician at Abe's Auto Repair (2003-01 – 2010-01)

• Supported shop operations through parts procurement, inventory management, and workflow coordination.
• Performed routine maintenance and comprehensive vehicle inspections.
• Developed technical expertise through hands-on mentorship and training.
• Delivered accurate, reliable repairs while adhering to safety and quality standards.
• Contributed to team success through cross-functional operational support.

PROFESSIONAL SALES MANAGEMENT/LOAN UNDERWRITING – College of Automotive Management (CAM) (2021-01 – 2022-01)

BS in IT/INTERNET SECURITY – University of Phoenix (UOP) (2011-01 – 2013-01)

AAS in AUTO/DIESL/INDUSTRIAL & FORD TECHNOLOGY – Universal Technical Institute (UTI) (2001-01 – 2003-01)