Felix B

Manager of IT Infrastructure with 23+ years leading infrastructure teams and owning the enterprise infrastructure roadmap — network, server/compute, and cloud (Azure, VMware, Windows Server) — across four continents. Proven record directing capacity planning, lifecycle/refresh strategy, infrastructure standards and documentation, vendor/MSP relationships, and BCP/DR for 24/7 environments supporting 200+ staff. Partners with Information Security on infrastructure compliance, drives automation to cut manual effort, and leads infrastructure projects end to end — scoping through delivery — with 15–30% measurable gains in service quality, retention, and productivity.

AWS, Azure, ITIL V4, PRINCE2, and Scrum certified; US permanent resident.

IT Infrastructure Sr. Service Delivery / Operations Manager - Tata Consultancy Services - New York Terminal Operations (NTO), MSP Program, New York, NY

(2026-01)

• Own the infrastructure roadmap for the new Terminal One JFK datacenter and network build, executing against Port Authority-approved architecture and design standards.
• Lead the datacenter build lifecycle from design handoff through deployment, governing infrastructure standards and documentation for the environment.
• Manage third-party vendor and managed-service-provider relationships for workload transition, holding partners accountable to delivery milestones and contracts.
• Lead and mentor offshore and onsite infrastructure teams, defining the workload model, assignments, and escalation procedures for the account.
• Direct end-to-end infrastructure operations for 100+ staff, ensuring SLA adherence and reduced incident volume.

Information Technology Business Relationship / Sr. Operations Manager - Tata Consultancy Services - Norfolk Southern Railway (NS), Atlanta, GA

(2025-01 - 2026-01)

• Led and managed a 200+ person infrastructure organization, providing direction, mentorship, and performance oversight across onsite and offshore teams.
• Developed and executed the enterprise infrastructure roadmap for a Class I freight railroad, aligning network, server, and datacenter architecture spanning Windows, VMware, Linux, and AIX with business priorities.
• Directed end-to-end infrastructure operations for 200+ staff, sustaining SLA adherence and reducing incidents through improved monitoring and escalation processes.
• Drove infrastructure automation initiatives to enforce best practices, reduce manual effort, and improve documentation accuracy.
• Owned multi-million-dollar capital budgets and managed hardware procurement and maintenance-contract vendor relationships, strengthening cost efficiency and supplier alignment.
• Built trusted executive-level relationships that aligned infrastructure initiatives with business priorities, driving measurable ROI.

Infrastructure Business Relationship / Sr. Operations Support Manager - Tata Consultancy Services - Genuine Parts Company (GPC), Atlanta, GA

(2019-10 - 2024-12)

• Led and mentored a 30-person infrastructure team, providing performance oversight and development planning that lifted productivity 30%.
• Owned infrastructure lifecycle and vendor management for a global auto-parts distributor, boosting retention 15% and satisfaction scores 10% through service-quality improvements.
• Cut cross-functional complaint volume 25% by improving infrastructure delivery timeliness and inter-team collaboration.
• Led infrastructure upgrade and automation projects — scoping through delivery — improving efficiency and resource utilization.
• Drove a 20% increase in scope expansion through proactive stakeholder and vendor relationship management.
• Delivered complex infrastructure projects on time and on quality against defined timelines and stakeholder expectations.

Engagement / Service Delivery Manager - Tata Consultancy Services - Panasonic Automotive Systems of America (PASA), Peachtree City, GA

(2018-09 - 2019-09)

• Served as primary liaison for TCS-managed infrastructure services, leading end-to-end support and coordination across global teams.
• Defined and governed infrastructure standards, policies, and documentation for the account — SOWs, FTE planning, and project support scheduling.
• Assessed and mitigated infrastructure project risk to maintain operational stability and business continuity.
• Contributed to RFI/RFP responses and solution briefings for multi-million-dollar infrastructure deals.

IT Infrastructure Service Delivery Manager - Tata Consultancy Services - DuPont de Nemours, Wilmington, DE

(2016-09 - 2018-08)

• Led end-to-end design and build of a new, resilient Azure data center across APAC, EU, and US regions during DuPont's corporate merger and spin-off.
• Partnered with the security organization to deploy ADFS, MFA, and AAD Connect enterprise-wide, strengthening identity management, authentication, and compliance posture.
• Owned infrastructure change management for the programme and coordinated cross-regional teams to deliver scalable, secure infrastructure through the merger and spin operations.

IT Infrastructure Technical Project Manager - Tata Consultancy Services - Honeywell Aerospace, Arizona / Chennai, India

(2014-12 - 2016-08)

• Led end-to-end Windows Server remediation and application migration across a large server estate with minimal downtime.
• Directed multiple concurrent infrastructure projects, aligning deliverables to milestones and business objectives.
• Produced executive reporting and infrastructure documentation, optimizing resources within budget while assessing and mitigating risk.

Infrastructure Solutions Architect – Datacenter Offerings - Tata Consultancy Services - Chennai, India

(2014-05 - 2014-12)

• Developed infrastructure solution strategies and standards for data center transformation, migration, and managed-services offerings.
• Led end-to-end proposal and solution design for data center transformation and migration opportunities, contributing to new client acquisitions.
• Ran technical demonstrations, including SSO portals and security scenario repositories, giving clients tangible proof of solution capability.

IT Infrastructure Technology Manager - Tata Consultancy Services - Jaguar Land Rover, London, UK

(2013-03 - 2014-04)

• Led full lifecycle migration of legacy storage and backup systems to EMC technology across JLR's global sites, with proactive risk assessment and mitigation planning ahead of each cutover.
• Managed project scope and change without impacting timelines or budget.

IT Infrastructure Technical Lead - Tata Consultancy Services - Telefonica Telecommunications, Chennai, India / Madrid, Spain

(2010-07 - 2013-02)

• Facilitated multi-team architecture brainstorming sessions in Madrid, driving cross-country consensus on infrastructure design and standards.
• Monitored project milestones and ran integrated change control to ensure infrastructure policy adherence.

IT Infrastructure Operations Regional Lead - Tata Consultancy Services - The Nielsen Company, Sydney, Australia

(2007-11 - 2010-07)

Led server consolidation, infrastructure assessment, and patch-panel design across Nielsen's Australia and China footprint; directed international data center transitions and due diligence.

Windows Servers and Storage Administrator - Wipro Technologies - Bangalore, India

(2006-08 - 2007-10)

Administered Windows 2000/2003 server and storage environments with 24/7 SLA-compliant support.

Sr. Systems Executive Support Engineer - Vitage Systems - Chennai, India

(2004-11 - 2006-07)

Managed network, desktop, and server operations, including DHCP, file servers, and antivirus infrastructure.

Customer Support Specialist - Simsoft Info Systems - Chennai, India

(2003-05 - 2004-10)

Delivered AMC desktop and print support services at a large enterprise client site.

Systems Engineer - HCL Infosystems - Chennai, India

(2000-04 - 2003-04)

Deployed, configured, and supported Windows environments and hardware across enterprise rollouts.

Bachelor of Computer Science & Applications - Computer Science & Applications (2005 - 2007)