Francine Massaro

Strategic, results-driven leader with 25+ years of success driving client-centered initiatives and operational excellence in healthcare and administrative services. Proven ability to lead high-performing teams, optimize organizational workflows, and build strong cross-functional relationships. Expert in navigating complex regulations, enhancing service delivery, and improving client satisfaction through data-informed strategies and process improvement.

Adept at managing large-scale change, aligning departmental goals with enterprise vision, and cultivating a culture of accountability and innovation.

Skills

• Strategic Client Relationship Management
• Team Leadership & Development
• Process Optimization & KPI Tracking
• Operational Planning & Budget Oversight
• Organizational Change Management
• Stakeholder Engagement & Communication

 

• Cross-Functional Collaboration
• Performance & Quality Improvement
• Regulatory Compliance (HIPAA, TJC, CMS)
• Data-Driven Decision Making
• Client Success & Retention Strategy
• Workflow Modernization & EMR Systems (Cerner, Meditech, Epic)

EducationMaster of Art : Business Administration  2003 

Florida International University

Bachelor of Science : Health Services Administration  2001 

Florida International University

Associate of Science : Information Management 1997 

Miami Dade Community College

Certifications

• Registered Health Information Administrator (RHIA)
• Registered Health Information Technician (RHIT)
• Risk Management Certification
• Certified in Medical Transcription, Birth Registry, and AOP