Frank Mucyo

College graduate with experience in banking, case management, and community services. Skilled in coordinating services, maintaining accurate records, tracking financial information, and communicating with clients and partner organizations. Seeking an entry-level project management role to apply organizational, administrative, and problem-solving skills to support teams and project goals. Planning to pursue a master’s degree in project management.

Branch Specialist - Granite State Credit Union

(2021-12 - 2023-01)

• Processed deposits, withdrawals, transfers, and IRA transactions.
• Assisted personal and business clients with account needs and issue resolution.
• Completed cash handling and audits to ensure accuracy and compliance.
• Answered IRA questions about contributions and withdrawals.
• Maintained accurate transaction records and account documentation.

Direct Support Professional - Setiva Health

(2023-05 - 2025-07)

• Provided in-home support with daily activities and individualized care plans.
• Maintained electronic records and documented client progress.
• Managed client visits independently and coordinated with supervisors and team members.

Resettlement Support Manager - Ascentria Care Alliance

(2025-09)

• Connected clients with housing, healthcare, employment, benefits, and community resources.
• Coordinated appointments, referrals, and transportation with agencies and community partners.
• Updated client records in Activate Care and tracked finances in Excel.
• Assisted clients with benefits and eligibility through NH DHHS.
• Monitored client needs and followed up to ensure timely access to services.

Bachelor of Business Management - Sports Management - Keene State College (2021-09 - 2025-05)

Masters in Project Management - Project Management - Southern New Hampshire University (2026-10 - 2028-10)