Garcia Noze

Customer-focused team leader with 20+ years of global enterprise experience spanning customer and technical support, service delivery, team leadership, stakeholder communication, asset management, and product procurement. Experienced coordinating teams and competing priorities, resolving escalations, monitoring service performance, and partnering across operations and technical organizations to maintain customer satisfaction and dependable delivery. Brings strong business judgment, process discipline, training and coaching experience, and the ability to translate customer needs into coordinated action.

Fluent in French and experienced working across international, cross-functional teams.

Team Lead / Technical Support Engineer / Project Management - ORACLE CORPORATION - Orlando, FL

(2006 - 2026)

• Led and coordinated global technical teams, aligning day-to-day priorities, schedules, escalations, and deliverables to support service commitments and customer-impacting operations.
• Built effective working relationships with internal stakeholders and global teams; communicated issues, business impact, status, and next steps clearly to support timely decisions and coordinated resolution.
• Managed complex customer-impacting incidents and escalations, bringing together subject-matter experts to investigate root causes, restore services, and minimize business disruption.
• Monitored service performance and SLA-driven work, prioritized competing demands, coordinated follow-through, and supported timely resolution of operational issues.
• Trained and mentored team members, supported onboarding, shared technical and process knowledge, and reinforced consistent service and troubleshooting practices.
• Coordinated cross-functional initiatives and operational changes, tracking schedules, dependencies, risks, approvals, and deliverables while maintaining clear communication with stakeholders.
• Supported asset management and product procurement activities, applying organization, tracking, coordination, and follow-up skills to help align resources and product needs with operational requirements.
• Maintained operational documentation, procedures, and reporting; identified process gaps and supported improvements to service consistency, knowledge sharing, and operational readiness.
• Served in business continuity coordination, connecting global resources during critical events and helping teams maintain operational resilience.
• Coordinated User Acceptance Testing (UAT), implementation, and validation activities; tracked issues and supported defect resolution and post-deployment follow-up.
• Served as Duty Manager for global Business Continuity, coordinating the response to major incidents to protect critical customer operations.
• Kept customers and stakeholders updated on status, risks, and next steps during high-impact incidents, so everyone stayed aligned until resolution.
• Reviewed support metrics and SLA data to spot recurring issues, then improved workflows to cut down repeat problems

Bachelor of Science - Business Administration

Bachelor of Science - Computer Engineering