Oakleigh Mccrory
Member Services Representative
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About
Hello! I have many years of costumer service experience! I would love to work with people or in a back office! I am flexible! Willing to relocate: Anywhere
Experience
Member Services Representative - Navy Federal Credit Union - Pensacola, FL
(2024-05 - 2025-03)
Collaborated with a global member base to provide comprehensive credit card support, ensuring efficient issue resolution and seamless cross-departmental transfers. Demonstrated exceptional composure and conflict resolution skills while navigating high-pressure, emotionally charged situations daily. Consistently surpassed performance benchmarks, earning multiple 'High Expectations' ratings during monthly Navy Federal Credit Union evaluations.
Resident Assistant (RA) - Sodalis Senior Living - Milton, FL
(2024-01 - 2024-05)
- Assist residents with daily activities such as grooming, medication management, and meal assistance.
- Ensure the safety and well-being of residents by monitoring their environment and responding to emergencies promptly.
- Plan and facilitate social activities to promote resident engagement.
- Maintain accurate records of resident care and communicate effectively with residents, families, and staff members.
- Uphold regulations and guidelines governing senior living facilities while promoting residents' independence and autonomy.
Personal Assistant - Milton High School - Milton, FL
(2020-08 - 2023-05)
Crew Member - McDonald's - Milton, FL
(2021-05 - 2021-10)
Education
High school diploma - Milton High School (2019-08 - 2023-05)
