Gerard Vachon

Technical support and systems specialist with hands-on experience troubleshooting hardware, software, networking, and AV systems in high-pressure, zero-downtime environments.

Background spans customer-facing IT support, smart home and AV systems, and live production operations requiring rapid fault isolation and decisive problem-solving. Known for calm execution under pressure, clear communication with non-technical users, and disciplined documentation. Seeking a full-time technical support or IT role with growth potential and stable scheduling.

Amazon Delivery Associate at Music City Supply Chain (2025-07 – 2026-05)

• Provided consistent, customer-facing service in a high-volume, time-sensitive logistics environments
• Maintained accountability for equipment, packages, and delivery accuracy under strict performance metrics
• Demonstrated reliability, safety compliance, and independent problem-solving in daily operations

Tour Manager & Technical Operations (Contract) at Independent Live Production (2023-04 – Present)

• Troubleshot mission-critical hardware, software, cabling, and signal-path issues in live environments
• Performed rapid fault isolation across audio interfaces, digital systems, RF, power, and networked devices
• Maintained system continuity under extreme time constraints while communicating clearly with non-technical users

Installer at Downeast Audio Video (2022-07 – 2023-04)

• Installed and supported AV systems, structured cabling, routers, switches, and connected devices
• Diagnosed connectivity, configuration, and interoperability issues across mixed hardware environments
• Provided onsite user training and ensured reliable system operation

Owner/Operator at Landscape Etc.

• Responsible for hiring, onboarding, accounting, and generating proposals for landscape/hardscape work
• Designing and installation of patios and retaining walls
• In charge of payroll and scheduling for 7 man crew

High School Diploma – Lisbon High School (2008)