DIRECTOR OF OPERATIONS - Cupbop - Draper, UT
(2023-12)
- Lead daily operations and performance across multiple restaurant locations.
- Create operating plans, manage budgets, and track sales, labor, food cost, service, and compliance goals.
- Improve processes to increase consistency, efficiency, and accountability.
- Coach district and store leaders and support leadership development.
- Work with HR, training, supply chain, marketing, finance, and franchise teams on openings, launches, and company priorities.
- Manage vendor and supplier relationships to support quality and on-time delivery.
- Identify operational risks, solve store challenges, and follow up on action plans.
- Support training and operations in the United States, Indonesia, and Dubai.
CORPORATE TRAINER - Cupbop - Draper, UT
(2023-02 - 2023-12)
- Identified training needs using performance results, feedback, and store observations.
- Created presentations, handouts, online courses, quizzes, and training materials.
- Delivered in-person, virtual, and blended training for restaurant teams and leaders.
- Reviewed training results and updated programs based on feedback and performance.
- Used adult-learning practices to make training clear and engaging.
MOBILE EXPERT - T-Mobile USA - American Fork, UT
(2021-10 - 2023-04)
- Provided customer service, recommended solutions, and created sales opportunities.
- Maintained strong product knowledge and explained options clearly to customers.
- Supported opening and closing, cash handling, merchandising, and store standards.
- Created action plans to meet and exceed sales goals.
GENERAL MANAGER - McDonald's - C&R Management - Herriman, UT
(2016-02 - 2021-10)
- Managed restaurant operations, including sales, staffing, food production, service, cleanliness, and profitability.
- Led hiring, scheduling, onboarding, training, and employee development.
- Tracked sales, transactions, service times, labor, and daily performance.
- Maintained food safety, health department, cash control, and company standards.
- Built a positive work environment focused on teamwork, retention, and growth.
QUALITY MANAGER - Convergys - Orem, UT
(2014-01 - 2016-01)
- Reviewed customer calls and emails for quality, compliance, and service standards.
- Led feedback and calibration meetings with team leaders.
- Prepared quality reports and trained teams on performance standards.
SALES & CUSTOMER SERVICE SUPPORT - Convergys - Orem, UT
(2013-04 - 2014-01)
- Answered customer questions, resolved complaints, and recommended sales solutions.
- Helped customers choose products and services for a positive buying experience.
