Gina Long

Operations leader with 10+ years of experience in restaurant operations, team development, training, customer service, compliance, and performance improvement. Skilled at improving processes, supporting leaders, and helping teams meet company goals.

DIRECTOR OF OPERATIONS - Cupbop - Draper, UT

(2023-12)

• Lead daily operations and performance across multiple restaurant locations.
• Create operating plans, manage budgets, and track sales, labor, food cost, service, and compliance goals.
• Improve processes to increase consistency, efficiency, and accountability.
• Coach district and store leaders and support leadership development.
• Work with HR, training, supply chain, marketing, finance, and franchise teams on openings, launches, and company priorities.
• Manage vendor and supplier relationships to support quality and on-time delivery.
• Identify operational risks, solve store challenges, and follow up on action plans.
• Support training and operations in the United States, Indonesia, and Dubai.

CORPORATE TRAINER - Cupbop - Draper, UT

(2023-02 - 2023-12)

• Identified training needs using performance results, feedback, and store observations.
• Created presentations, handouts, online courses, quizzes, and training materials.
• Delivered in-person, virtual, and blended training for restaurant teams and leaders.
• Reviewed training results and updated programs based on feedback and performance.
• Used adult-learning practices to make training clear and engaging.

MOBILE EXPERT - T-Mobile USA - American Fork, UT

(2021-10 - 2023-04)

• Provided customer service, recommended solutions, and created sales opportunities.
• Maintained strong product knowledge and explained options clearly to customers.
• Supported opening and closing, cash handling, merchandising, and store standards.
• Created action plans to meet and exceed sales goals.

GENERAL MANAGER - McDonald's - C&R Management - Herriman, UT

(2016-02 - 2021-10)

• Managed restaurant operations, including sales, staffing, food production, service, cleanliness, and profitability.
• Led hiring, scheduling, onboarding, training, and employee development.
• Tracked sales, transactions, service times, labor, and daily performance.
• Maintained food safety, health department, cash control, and company standards.
• Built a positive work environment focused on teamwork, retention, and growth.

QUALITY MANAGER - Convergys - Orem, UT

(2014-01 - 2016-01)

• Reviewed customer calls and emails for quality, compliance, and service standards.
• Led feedback and calibration meetings with team leaders.
• Prepared quality reports and trained teams on performance standards.

SALES & CUSTOMER SERVICE SUPPORT - Convergys - Orem, UT

(2013-04 - 2014-01)

• Answered customer questions, resolved complaints, and recommended sales solutions.
• Helped customers choose products and services for a positive buying experience.

Bachelor of Elementary Education - Mathematics Specialization - University of the Visayas (2007)

Business Administration and Management Training - Hamburger University (2016)