Ginger Yepes

Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment. Consistently learn and apply operational policies and State & Federal regulations governing collection practices.

Senior bilingual account resolution specialist - Wells Fargo - San Bernardino, CA

(2018-01 - 2026-05)

Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment. Consistently learn and apply operational policies and State & Federal regulations governing collection practices.

English/Spanish Interpreter & Translator-PRN - Linguistic Services - Portland, OR

(2011-07 - 2018-01)

Telecommuting

• Provide interpreting services from English to Spanish and vice versa for individuals over the phone as needed.
• Provide written translating services from English to Spanish and vice versa for companies from home and submit work via email.

Bilingual Customer Service Representative - Safeway Inc - Phoenix, AZ

(2013-09 - 2016-09)

Bilingual Inbound and Outbound CSR

• Provide customer service for Safeway and Albertsons stores across the United States, assisting them with check handling, verifying accounts, customer's rating, updating customer's information in the corporate database as needed.
• Collect monies owed to Safeway/Albertsons from customers due to returned checks and fees incurred.
• Assist customers with disputes and fraud claims.
• Enroll customers in various programs offered by Safeway and upgrade them as needed.
• Process payments from customers, make payment arrangements with customers and work with other agencies such as Certegy/BounceBack/Corrective Solutions to ensure customer is able to issue checks to other merchants and to verify customer is in good standing.
• Handle various in-office projects such as mail returns, research daily runner report to identify possible fraudsters, search for customer's current address and phone number as needed using a nationwide database, send out notices as needed (invoices, affidavits, bank hold removal, etc.)

Bilingual Customer Service Representative - PES, Inc - Phoenix, AZ

(2013-01 - 2013-09)

• Provide customer service for Safeway stores across the United States, assisting them with check handling, verifying accounts, customer's rating, updating customer's information in the corporate database as needed.
• Collect monies owed to Safeway from customers due to returned checks and fees incurred.
• Assist customers with disputes and fraud claims.
• Enroll customers in various programs offered by Safeway and upgrade them as needed.
• Process payments from customers, make payment arrangements with customers and work with other agencies such as Certegy to ensure customer is able to issue checks to other merchants and to verify customer is is in good standing.
• Handle various in-office projects such as mail returns, research daily runner report to identify possible fraudsters, outbound collection calls, search for customer's current address and phone number as needed using a nationwide database, send out notices as needed (invoices, affidavits, bank hold removal, etc.)

Lead Customer Service Representative - PES, Inc - Phoenix, AZ

(2012-10 - 2012-12)

Temporary Assignment

• Supervisor Support, followed up with the stores making sure the orders were retrieved from the portal in a timely fashion as well as confirming they were fully stocked for the holidays, reported any issues the stores were experiencing during the peak of the holiday season and escalated accordingly.
• Placed orders for customers for Thanksgiving, Christmas and New Year's Dinners.
• Participated in Surveys using Lyrical Program.
• Retrieved messages and called customers; answered their questions and placed orders as needed.
• Assisted customers in putting together meals for their holiday parties/special events.
• Provided customers with information about Safeway's Services including but not limited to how to navigate the website, special offers, entertainment services and food preparation.

Order Management Specialist- Tier 4 - Intuit - Tucson, AZ

(2011-12 - 2012-08)

Temporary Assignment

• Researched domestic and international orders that were not completing their process in the system.
• Researched payments processed and received by Accounts Receivable, processed refunds and credit memos as needed.
• Contacted customers to request updated credit card information, address updates.
• Requested Tax Exempt documentation from customers reviewed them and mapped into internal programs accordingly.
• Participated in numerous Special Projects.
• Prepared Ava Tax report on a daily basis.

Lead A/R, Collections Clerk - Aramark Uniform Services - Opa-locka, FL

(2008-04 - 2011-06)

• Handled 3 districts with 1700+ accounts including Walmart, Chili's, Winn-Dixie, Miami Dade Schools, Pantropic, Palmetto Hospital, Memorial Hospital, Jackson Memorial Hospital, CEMEX
• Ran and distributed reports (180's, 90's, 60's, COD, Deleted Accounts) to the A/R team.
• Worked with outside Collections Agency when matters were escalated providing them with invoices.
• Reconciled accounts with clients as needed, faxing/emailing statements/invoices, making collection calls daily.
• Provided credit information to other companies, created spreadsheets/ forms for at a glance ease.
• Was assigned various projects by Controller and Regional Controller.

Lead A/P Clerk - Sunvest Global, LLC - Hallandale Beach, FL

(2005-07 - 2008-04)

• Coding, entering invoices and Purchase Orders to Great Plains Software and Database for 45 separate developments, check runs weekly, scanning, filing invoices, processing wire transfers in as much as entering and posting them in Great Plains Software.
• Obtained vendor info (i.e. filling out W-9, researching on sunbiz.org).
• Reconciled accounts, paying commissions, updating spreadsheet accordingly.
• Prepared monthly billing for inter-company fees. Creating tools for at a glance readiness.
• Different projects given to me by the CFO, CEO, Controller.
• Prepared vendor reports.

Bilingual Customer Service Representative - Wachovia Bank, N.A - Miami Springs, FL

(2002-10 - 2005-07)

Inbound customer service calls, regarding balances, bank policy and procedures, cross-service, research and dispute transactions.

• Quoted consumer loan payoffs.
• Participated in different company programs to improve the work environment and help teammates meet and surpass all sales and service goals and quotas.

A/R, Collections Clerk - Aramark Uniform Services - Opa-locka, FL

(2000-07 - 2002-12)

• Handled 2 districts with 400+ accounts including Coca Cola Enterprises, Winn-Dixie, Pan Tropic, and Kelly Tractor.
• In charge of making collection calls, reconciling accounts with clients as needed, faxing statements, setting-up accounts for credits.
• Experienced with credit check, collection matters, cod and charge accounts.
• Created spreadsheets/forms for various needs
• Covered for switchboard.
• Processed incoming checks, customer service, and data processing.
• Handled various projects.

A/R, Credit Card Sales - New York Apple Tours - New York, NY

(1999-10 - 2000-05)

• Data input of credit card sales from 4 concierge desks and handled sales for over 15 POS terminals.
• Bank reconciliation for credit card sales for two corporations, sales allocation accordingly, posting transactions to general ledger, fully researching charge backs, light collections, handled various projects.
• Created spreadsheets/forms.

A/R Clerk, Sr - Queens Long Island Medical Group - Jamaica, NY

(1996-05 - 1999-10)

Handled billing, A/R, weekly high volume bank deposits for 12 HIP centers, petty cash officer.

• General office procedures, data entry, computerized billing/collections.
• Monthly fee for service prepared for physicians and other medical staff.
• General mailroom duties.

Receptionist - Queens Long Island Medical Group - Rosedale, NY

(1996-05 - 1997-05)

• General office support.
• Front desk, booking appointments and procedures.
• Filling, collecting co-pays, updating patient data, debrided medical records, retrieved messages from answering service, general office procedures.

Office Manager - Lawrence Choy, MD - Flushing, NY

(1994-07 - 1996-05)

High volume, fast-paced practice 2000 patients, medical assistant, medical records, appointments, general office procedures, manual bookkeeping (a/p, a/r, payroll, etc.)

Regents Diploma - Business - John Bowne High School

Accounting/ Business Administration - La Guardia Community College