Guadalupe Salas

Support daily IT operations for 200+ users across multi-site business environments, delivering secure technical support for local, remote, and executive teams.

IT Systems Technician at Spirit Jersey (2025-04 – Present)

Support daily IT operations for 200+ users across multi-site business environments, delivering secure technical support for local, remote, and executive teams.

• Administer Active Directory, Azure AD, Intune, Apple Business Manager for identity management, endpoint compliance, and lifecycle administration.
• Manage onboarding/offboarding, secure provisioning, permissions, hardware deployment, software licensing, and ERP (A2000) support.
• Troubleshoot Microsoft 365, Zoom, Teams, printers, networking, and infrastructure while maintaining security-conscious standards.
• Maintain SOPs, asset workflows, procurement, and documentation to improve scalability and operational consistency.
• Implemented a standardized ordering system that decreased order errors by 25%, enhancing inventory accuracy and elevating deployment.

IT Technician Tier 2 at The People Concern (2023-07 – 2025-03)

Delivered Tier 2 support across infrastructure serving 1,000+ users, resolving escalated hardware, software, endpoint, and account issues.

• Supported Microsoft 365 administration, secure user provisioning, endpoint lifecycle management, and enterprise technical operations.
• Strengthened security posture through identity troubleshooting, policy-aligned device management, and process improvements.
• Managed project resources and timelines to successfully deploy over 50 hardware upgrades and software implementations annually.
• Led staff training initiatives to enhance technical proficiency, achieving a 40% increase in ticket resolution efficiency.

Advanced Repair Agent at Geek Squad (2020-05 – 2023-07)

Diagnosed and repaired hardware/software issues for 50+ customers daily in high-volume technical environments.

• Performed OS installs, malware remediation, BIOS/UEFI troubleshooting, data migration, endpoint optimization, and system hardening.
• Built strong foundations in technical diagnostics, endpoint security, and customer-facing support.
• Diagnosed and resolved complex technical issues across a portfolio of over 1,200 devices, achieving a 98% customer satisfaction rating and reducing average resolution time by 30%.

Associates in Cybersecurity – Pasadena City College (In-Progress)

IT Training – Career Development Solutions

High School Diploma – Smart Horizons Career Online High School