Hailey Kub

Adaptable and results-driven professional with experience as a Certified Pharmacy Technician at Walgreens and Team Lead at HomeGoods. Skilled in pharmacy operations, customer service, and team leadership. Proven ability to manage fast-paced environments, resolve issues efficiently, and maintain regulatory standards while fostering positive team dynamics and exceeding sales goals.

Certified Pharmacy Technician at Walgreens (2025-01 – 2026-03)

• Assisted pharmacists with dispensing medications and resolving patient issues, ensuring timely and accurate service
• Managed patient intake and maintained accurate records, ensuring confidentiality and compliance with HIPAA regulations
• Processed prescriptions and handled patient payments using pharmacy software, improving workflow efficiency
• Maintained a clean and organized pharmacy environment by adhering to safety and regulatory standards
• Utilized knowledge of pharmacy operations and medications to provide excellent customer service, demonstrating professional phone etiquette and accurate communication

Team Lead Coordinator at HomeGoods (2024-05 – 2024-11)

• Assisted customers in finding products and provided recommendations, enhancing customer satisfaction
• Maintained store appearance and ensured merchandise was properly displayed and stocked, supporting sales goals
• Processed transactions and resolved customer complaints in a timely manner, improving customer retention
• Collaborated with team to achieve sales goals, restocked shelves, and received merchandise shipments efficiently
• Lifted and retrieved heavy objects (up to 25-50 lbs) for customers, ensuring a safe shopping experience
• Fostered a positive team environment by coaching associates to achieve their best performance

Assets Protection Specialist at Target (2023-03 – 2024-04)

• Utilized CCTV and security protocols to prevent theft, reducing inventory shrinkage
• Collaborated with law enforcement on high-level theft cases and shared information with other stores to enhance area security
• Answered phone calls from other stores or corporate, utilizing professional phone etiquette to ensure clear communication
• Applied security tags to high-risk items, conducted inventory, and documented findings using Microsoft Excel to support loss prevention efforts

Sr. Lead at Old Navy (2022-02 – 2023-02)

• Provided excellent customer service by answering phones and managing order packing and shipping
• Managed cash register, processed transactions, and resolved customer complaints to ensure satisfaction
• Used handheld transceivers and POS systems to communicate with team and streamline operations
• Maintained store appearance, renovated displays, and styled mannequins to enhance visual merchandising
• Closed and opened store, ensuring cleanliness and organization for optimal customer experience
• Demonstrated strong leadership by guiding the team to meet sales targets and exceed customer expectations

Floor Technician at CPI CARD COMPANY (2020-11 – 2022-01)

• Processed credit card orders and assembled merchandise, ensuring timely and accurate fulfillment
• Filed paperwork, stocked supplies, and double-checked work for accuracy to maintain quality standards
• Trained new employees and ensured quality control, improving team performance and product consistency

High school diploma – Oak Harbor High School (2014-08 – 2018-06)