Certified Pharmacy Technician at Walgreens (2025-01 – 2026-03)
- Assisted pharmacists with dispensing medications and resolving patient issues, ensuring timely and accurate service
- Managed patient intake and maintained accurate records, ensuring confidentiality and compliance with HIPAA regulations
- Processed prescriptions and handled patient payments using pharmacy software, improving workflow efficiency
- Maintained a clean and organized pharmacy environment by adhering to safety and regulatory standards
- Utilized knowledge of pharmacy operations and medications to provide excellent customer service, demonstrating professional phone etiquette and accurate communication
Team Lead Coordinator at HomeGoods (2024-05 – 2024-11)
- Assisted customers in finding products and provided recommendations, enhancing customer satisfaction
- Maintained store appearance and ensured merchandise was properly displayed and stocked, supporting sales goals
- Processed transactions and resolved customer complaints in a timely manner, improving customer retention
- Collaborated with team to achieve sales goals, restocked shelves, and received merchandise shipments efficiently
- Lifted and retrieved heavy objects (up to 25-50 lbs) for customers, ensuring a safe shopping experience
- Fostered a positive team environment by coaching associates to achieve their best performance
Assets Protection Specialist at Target (2023-03 – 2024-04)
- Utilized CCTV and security protocols to prevent theft, reducing inventory shrinkage
- Collaborated with law enforcement on high-level theft cases and shared information with other stores to enhance area security
- Answered phone calls from other stores or corporate, utilizing professional phone etiquette to ensure clear communication
- Applied security tags to high-risk items, conducted inventory, and documented findings using Microsoft Excel to support loss prevention efforts
Sr. Lead at Old Navy (2022-02 – 2023-02)
- Provided excellent customer service by answering phones and managing order packing and shipping
- Managed cash register, processed transactions, and resolved customer complaints to ensure satisfaction
- Used handheld transceivers and POS systems to communicate with team and streamline operations
- Maintained store appearance, renovated displays, and styled mannequins to enhance visual merchandising
- Closed and opened store, ensuring cleanliness and organization for optimal customer experience
- Demonstrated strong leadership by guiding the team to meet sales targets and exceed customer expectations
Floor Technician at CPI CARD COMPANY (2020-11 – 2022-01)
- Processed credit card orders and assembled merchandise, ensuring timely and accurate fulfillment
- Filed paperwork, stocked supplies, and double-checked work for accuracy to maintain quality standards
- Trained new employees and ensured quality control, improving team performance and product consistency
