Hammad Khan
Client Support Services (CSS), IT Service Desk
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About
Provided front-line technical support to students, faculty, and staff through the IT Service Desk. Assisted users with troubleshooting technology issues and resolving general hardware, software, and account-related problems. Delivered customer-focused support while maintaining professionalism, patience, and clear communication.
Experience
Client Support Services (CSS), IT Service Desk at Gallaudet University (2025-03 – Present)
- Provided front-line technical support to students, faculty, and staff through the IT Service Desk.
- Assisted users with troubleshooting technology issues and resolving general hardware, software, and account-related problems.
- Delivered customer-focused support while maintaining professionalism, patience, and clear communication.
- Helped improve the user experience by responding to requests efficiently and escalating issues when necessary.
IT Support / Specialist Intern at Arkansas School for the Deaf (2024-06 – 2024-08)
- Supported school technology operations by assisting with IT-related tasks and user support.
- Helped troubleshoot devices, technical issues, and day-to-day technology needs for staff and students.
- Helped maintain a functional technology environment and supported users with computer-related problems.
- Gained practical experience in IT support, communication, and service-based technical assistance.
Education
Bachelor of Science in Information Technology – Gallaudet University (2026)
Minor in Data Science – Gallaudet University (2026)
– University of Arkansas – Pulaski Technical College (2019 – 2022)
