Hanna Chkloe

Administrative Assistant supporting office operations, client communication, and new-hire onboarding across dental, research, and retail settings. Coordinates phones, appointments, forms, packages, and record retention while keeping HR paperwork, meeting logistics, and follow-up on schedule. Brings salesforce, customer care, and reimbursement support together to keep teams organized and clients informed.

Administrative Assistant - Work for my dad

(2024-12 - 2026-09)

• Handle [number] patient calls per day while maintaining accurate scheduling and courteous customer care.
• Manage patient records, insurance verification, and treatment plan presentation with clear, professional communication.
• Support reception, POS transactions, and cash handling while keeping daily workflow organized and accurate.
• Use Salesforce to track customer interactions and maintain timely follow-up across office communications.

DENTAL ASSISTANT - ADVANCED ENDODONTICS - Renton, WA

(2024-08 - 2024-11)

• Support [number] patient consultations weekly by preparing rooms and assisting during endodontic visits.
• Prepare treatment rooms, instruments, and materials for endodontic procedures with consistent attention to sterilization standards.
• Assist chairside during procedures by anticipating provider needs and maintaining a calm, organized operatory.
• Guide patients through consultations with clear explanations and customer care that supports treatment understanding.
• Maintain patient records in Dentrix and support reception tasks tied to accurate visit documentation.
• Sterilize instruments and organize clinical supplies to keep the operatory prepared between patient visits.

Home Schooling - HOME SCHOOLED MY CHILDREN

(2020-01 - 2024-12)

• Organized daily learning plans, reference materials, and household routines to support consistent follow-through.
• Maintained detailed records for assignments, appointments, and family activities with careful attention to accuracy.
• Communicated clearly with teachers, vendors, and service providers to coordinate schedules and resolve routine questions.
• Supported administrative tasks by answering calls, taking messages, and directing requests to the right person.

ADMINISTRATIVE ASSISTANT / HR ASSISTANT - SIGNATURE RESEARCH - Seattle, WA

(2019-12 - 2020-01)

• Maintained client relationships through clear communication and consistent follow-up across administrative requests.
• Supported HR onboarding by completing new-hire paperwork and coordinating orientation for incoming employees.
• Coordinated directors' schedules, received packages, and organized meetings, trainings, and internal policy updates.
• Contributed entry-level recruitment support and Salesforce-driven administrative follow-up for hiring activities.

CSS ORDER DESK PROCESSOR / DATA ENTRY - COMMITTEE FOR CHILDREN - Seattle, WA

(2019-09 - 2019-12)

• Managed customer database updates and maintained consistent data entry across daily order desk activities.
• Maintained paper documentation and record retention for purchase orders, requests, and client information.
• Filed financial documentation and tracked customer payments with organized, accurate handling of sensitive records.
• Reviewed purchase orders, requests, and final receipts for quality and completeness before processing.

DENTAL ALIGNER SALES REP - CANDID CO. - Seattle, WA

(2019-04 - 2019-09)

• Coordinated daily sales-related administrative tasks while keeping client information current and accessible.
• Presented aligner treatment details clearly, helping customers understand process, expectations, and payment steps.
• Answered inbound and outbound calls, maintained professional conversations, and routed follow-up requests appropriately.
• Recorded customer details accurately and kept records organized for timely access during sales conversations.
• Explained payment options and collected deposits while maintaining accurate cash handling and reconciliation procedures.

ONLINE FASHION STYLIST - NORDSTROM - Seattle, WA

(2018 - 2019)

• Build rapport with shoppers to deliver personalized style recommendations and strengthen customer satisfaction.

CLIENT SALES CONSULT - PAULA'S CHOICE - Seattle, WA

(2017-02 - 2018-06)

• Delivered customer service through clear communication, product guidance, and issue resolution for skincare clients.
• Explained skincare science and ingredient benefits in simple terms to support informed purchasing decisions.
• Used Salesforce to enter daily client data and track sales conversations accurately.
• Resolved product information questions and technical concerns by reviewing relevant details with clients.
• Built rapport with clients through motivational, team-oriented communication that supported a positive sales experience.

Stay At Home Mom - Stay At Home Mom

(2014 - 2017)

• Managed front desk calls, appointments, and patient questions with a calm, professional approach.
• Updated patient information and organized records to support smooth daily office operations.
• Assisted with treatment plan discussions by communicating scheduling and payment details clearly.
• Entered patient information into office systems with attention to detail and confidentiality.

GUEST SERVICES/ FRONT DESK - ROOSEVELT HOTEL - Seattle, WA

(2013-01 - 2014-10)

• Managed guest arrivals and departures at the front desk with professionalism and steady attention to detail.
• Answered phone calls, relayed messages, and directed guests to the appropriate hotel contact or department.
• Maintained accurate guest information and updated reservations to support smooth daily operations.
• Resolved billing questions, verified charges, and explained account details clearly to guests.

RECEPTIONIST / TREATMENT COORDINATOR - EMPIRE DENTAL GROUP and ORTHODONTICS - Burbank, CA

(2013-03 - 2013-06)

• Answered phones, routed messages, and handled switchboard calls for patients and office staff.
• Maintained patient records, filed paperwork, and organized documents for efficient front office access.
• Tracked appointments and followed up with patients to support schedule continuity and treatment coordination.

BARISTA - STARBUCKS - Denver, CO

(2012-03 - 2013-03)

FRONT DESK - BALLY'S TOTAL FITNESS - Denver, CO

(2011-12 - 2012-02)

• Prepared emails and invoices while supporting payment processing through POS and cash handling tasks.
• Contacted insurance carriers and medical offices for patients, and assisted the operational manager with marketing events.
• Maintained customer information databases and kept paper documentation current and accessible.
• Stocked retail and marketing materials while keeping display areas clean, organized, and ready for customers.
• Built complex marketing displays that supported sales presentation and in-store promotion efforts.
• Balanced financial documentation with customer payments each day and resolved discrepancies with coworkers.
• Supported coworkers in resolving customer issues while maintaining accurate records and service flow.

SPECIALIST - APPLE - Seattle, WA

(2010-10 - 2011-10)

• Maintained customer information databases and kept paper documentation current and accessible.
• Stocked retail and marketing materials while keeping display areas clean, organized, and ready for customers.
• Built complex marketing displays that supported sales presentation and in-store promotion efforts.
• Balanced financial documentation with customer payments each day and resolved discrepancies with coworkers.
• Supported coworkers in resolving customer issues while maintaining accurate records and service flow.

CERTIFICATE - Dental Assisting - COLORADO SCHOOL OF DENTAL ASSISTING (2012-01) Denver, CO

ASSOCIATES - Business Management - HIGHLINE COMMUNITY COLLEGE (2009-01) Des Moines, WA

HIGH SCHOOL DIPLOMA - TYEE HIGH SCHOOL (2007-01) SEA-TAC, WA