Hazel

HR Business Partner with 10+ years of progressive HR experience serving as a trusted people partner to leaders and managers across large, multi-state organizations at Delta Air Lines and Humana. PHR-certified with a Bachelor of Science in Business Administration, Human Resources concentration, and a Master of Science in Industrial-Organizational Psychology. Hands-on experience across employee relations, workplace investigations, performance management, talent management, workforce planning, and talent acquisition partnership.

Skilled in using workforce data to identify trends and risks, coaching managers through real business and people situations, and building credibility with leaders at all levels of the organization.

HR Business Partner at Humana (2021-09 – Present)

• Serve as the primary HR partner to assigned leaders and managers, building a strong understanding of team priorities and workforce needs.
• Serve as the first point of contact for employee relations matters, coaching managers through conflict, attendance, performance, and conduct concerns with an emphasis on timely, consistent resolution.
• Conduct workplace investigations, ensuring findings, documentation, and follow-up actions are thorough, objective, and appropriately documented.
• Drive consistent execution of performance management processes, including goal setting, development conversations, and formal performance actions.
• Use workforce data, including turnover and performance trends, to identify risks and bring proactive recommendations to leadership.
• Partner with recruiting and hiring managers to support role definition, candidate evaluation, and selection decisions.
• Coach managers on communication, accountability, and employee development to strengthen team effectiveness.
• Maintain accurate documentation of employee actions in Workday, coordinating with HR Operations for consistent service delivery.

HR Generalist & Business Partner at Delta Air Lines (2013-03 – 2021-09)

• Served as a trusted HR partner to leaders and managers across a large, multi-state, multi-location workforce, connecting people strategy with operational needs.
• Conducted objective workplace investigations and advised leaders through employee relations matters from initial concern through resolution.
• Supported performance management cycles, coaching managers through feedback conversations, documentation, and development planning.
• Partnered with recruiting teams and hiring managers on interview structure, candidate assessment, and selection decisions.
• Supported workforce planning, staffing needs, and talent development across multiple locations.
• Applied company policy consistently while exercising sound judgment in complex, non-standard employee situations.
• Maintained accurate documentation and supported EEOC-related data collection and reporting.

Master of Science in Industrial-Organizational Psychology – University of Phoenix (2026-07)

Bachelor of Science in Business Administration - Human Resources Concentration – University of Phoenix

Certificate in HR Management – University of Phoenix