Heather Sandstrom

I am a hard worker, a fast learner, and a self starter. I am a very skilled at multitasking and working in a busy, fast paced environment. I am capable of both working independently and as part of a team. I am looking for a company that can give me opportunities to challenge myself and grow professionally.

Senior Records Coordinator - Trupanion - Seattle, WA

(2018-01)

I joined Trupanion in order to use the veterinary knowledge I gained at Banfield Pet Hospital to continue to help pets and their families. During my time here, I have been crossed trained in four workflows within the Claims and Records Collection departments, learning the ins and outs of the claims process from beginning to end. In 2022, I was promoted to a senior position and have taken on additional responsibilities as a leader and expert in my department.

As Trupanion has continued to grow and expand, my team was restructured in early 2024 and I was chosen to continue as a senior because of my contributions to the Claims department and my dedication to the mission of Trupanion.

• Reviewing veterinary medical records
• Contacting veterinary hospitals and members to obtain medical history on their pets
• Assisting team members with questions and technical issues when they arise
• Managing a monthly goal set outside of normal workflow

Client Service Coordinator/Veterinary Assistant - Banfield Pet Hospital

(2009-10)

• Providing excellent customer service to clients
• Educating clients about veterinary care for their pets
• Scheduling appointments
• Answering phones
• Maintaining patient records
• Processing payments
• Preparing blood/urine/fecal samples in the lab
• Filling prescriptions
• Assisting the veterinarians in various duties as needed
• Training new employees in essential job duties

Receptionist - Ear, Nose, Throat and Plastic Surgery Associates

(2009-09 - 2010-05)

While employed I was trained in the use of EMR, gained experience with various insurance types and coverage, and performed essential office duties including answering phones, scheduling appointments, maintaining patient records, educating patients on services offered and maintaining the cleanliness of the office.

BS - Biology - University of Washington (2005-09 - 2007-06)

AS - Biology - Green River Community College (2003-09 - 2005-06)