Melissa Allgood

Managed high-volume, confidential records with a strong focus on accuracy, compliance, data integrity, and timely processing.

Senior Records Coordinator - First Advantage - Remote

(2023-09)

Managed high-volume, confidential records with a strong focus on accuracy, compliance, data integrity, and timely processing.

• Reviewed, verified, and maintained records, resolving complex discrepancies and ensuring complete, accurate documentation.
• Prioritized multiple workloads and deadlines while consistently meeting quality and productivity standards in a fast-paced environment.
• Collaborated with cross-functional teams to address record-related issues, provide status updates, and prevent processing delays.
• Maintained organized documentation and safeguarded sensitive information in accordance with privacy, security, and company policies.
• Identified process improvement opportunities, streamlined workflows, and supported operational efficiency.
• Served as a subject matter resource for escalated record-processing issues, conducting research and applying independent judgment to achieve effective resolutions.

Operations Specialist - Manpower Group (FA Contractor) - Remote

(2022-08 - 2023-09)

Processed high-volume WOTC applications and tax credit documentation, ensuring accuracy, compliance, and adherence to strict deadlines.

• Reviewed applicant eligibility, verified supporting documentation, monitored case status, and resolved processing issues through collaboration with internal teams.
• Maintained confidentiality while consistently meeting productivity and quality standards in a fast-paced operations environment.

Psychology - Specializing in PTSD/Forensic Psychology - Argosy University (2013 - 2015)

General Psychology - Joliet Junior College (2008 - 2010)

High School Diploma - Lincoln-Way Central High School (2008)