Melissa Allgood
Senior Records Coordinator
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About
Managed high-volume, confidential records with a strong focus on accuracy, compliance, data integrity, and timely processing.
Experience
Senior Records Coordinator - First Advantage - Remote
(2023-09)
Managed high-volume, confidential records with a strong focus on accuracy, compliance, data integrity, and timely processing.
- Reviewed, verified, and maintained records, resolving complex discrepancies and ensuring complete, accurate documentation.
- Prioritized multiple workloads and deadlines while consistently meeting quality and productivity standards in a fast-paced environment.
- Collaborated with cross-functional teams to address record-related issues, provide status updates, and prevent processing delays.
- Maintained organized documentation and safeguarded sensitive information in accordance with privacy, security, and company policies.
- Identified process improvement opportunities, streamlined workflows, and supported operational efficiency.
- Served as a subject matter resource for escalated record-processing issues, conducting research and applying independent judgment to achieve effective resolutions.
Operations Specialist - Manpower Group (FA Contractor) - Remote
(2022-08 - 2023-09)
Processed high-volume WOTC applications and tax credit documentation, ensuring accuracy, compliance, and adherence to strict deadlines.
- Reviewed applicant eligibility, verified supporting documentation, monitored case status, and resolved processing issues through collaboration with internal teams.
- Maintained confidentiality while consistently meeting productivity and quality standards in a fast-paced operations environment.
Education
Psychology - Specializing in PTSD/Forensic Psychology - Argosy University (2013 - 2015)
General Psychology - Joliet Junior College (2008 - 2010)
High School Diploma - Lincoln-Way Central High School (2008)
