Helen

Customer Service and Operations professional with 5+ years of experience supporting high-volume service environments and logistics operations in the United States. Experienced in managing customer interactions, coordinating service areas, and ensuring smooth operational workflows in fast-paced environments. Skilled in customer experience management, operational coordination, and maintaining high service standards in premium hospitality settings.

Strong ability to manage multiple tasks simultaneously, solve problems efficiently, and maintain organized operations while delivering excellent customer satisfaction. Proficient in Microsoft Office tools including Excel, Word, PowerPoint, and Outlook. Bilingual professional with strong communication skills in both English and Spanish.

Customer Experience & Lounge Operations Associate - Delta Air Lines - New Jersey, United States

(2022-01)

• Coordinate daily operations within the premium customer lounge including buffet service, kitchen coordination, and customer support.
• Assist premium passengers by managing requests and ensuring a high-quality service experience.
• Monitor food, beverage, and supply levels to ensure continuous availability and service efficiency.
• Collaborate with kitchen, operations, and cleaning teams to maintain operational standards and presentation.
• Manage multiple service requests simultaneously in high-traffic environments.
• Support the organization and flow of customers within the lounge to maintain a comfortable and efficient environment.
• Contribute to maintaining high levels of customer satisfaction through attentive and professional service.

Fulfillment & Warehouse Operations Associate - Amazon Fulfillment Center - New Jersey, United States

(2019-01 - 2022-12)

• Processed and packed customer orders ensuring accuracy and compliance with quality standards.
• Utilized scanning systems and inventory tracking tools to manage product flow within the warehouse.
• Verified orders before shipment to ensure order accuracy and customer satisfaction.
• Consistently met productivity targets within high-volume warehouse operations.
• Collaborated with logistics teams to improve order processing and shipping efficiency.
• Followed operational safety procedures and warehouse protocols.