Henry Pedro

Customer-focused professional with experience in customer service and sales, dedicated to delivering excellent client experiences. Skilled in building strong customer relationships, identifying customer needs, and recommending suitable products or services. Proven ability to handle inquiries, resolve issues efficiently, and exceed sales targets.

Customer success specialist at AppleOne (2024-11 – 2026-02)

Enrollment Specialist at Papa, a companion care company for older adult and families, help new members join their program, typically through health plans or employer-provided benefits. Assist with scheduling appointments, managing benefits, and ensuring members are successfully enrolled and can access the services they need.

• Explaining benefits and eligibility criteria
• Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs

Sales and customer service representative at CCS (2022-05 – 2024-09)

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences
• Increasing customer satisfaction by addressing and resolving complex issues effectively
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns
• Resolved customer complaints, ensuring their satisfaction with products or services
• Handled customer complaints, providing appropriate solutions and recommending alternatives

Medical interpreter at BPOSS (2019-07 – 2022-03)

Provide medical translation services to non-english speakers help patients communicate with medical staff, Doctors and nurses. Worked for many types of medical facilities like physician offices, nursing homes, rehabilitation facilities and mental health clinics.

• Facilitated better diagnosis with precise interpretation of patient symptoms to doctors
• Improved patient understanding of complex medical terminology with competent translation skills
• Identified words with conflicting meanings to determine alternatives for clarity and reflected purpose of original message

Doctor of Medicine in Medicine – UNIVERSIDAD TECNOLOGICA DE SANTIAGO (UTESA) (2006 – 2017)

– CENTRE PILOTE DE FORMATION PROFESSIONNEL (2003 – 2004)