Hillary Rosaile

Serviced customers daily with a positive attitude and a focus on customer satisfaction. Listened to customers, handled concerns quickly and escalated major issues to supervisor. Handled customers' order issues by following guidelines and resolving disputes.

Customer Service Associate - Wawa - Westampton, NJ

(2025-06 - 2025-08)

• Serviced customers daily with a positive attitude and a focus on customer satisfaction.
• Listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customers' order issues by following guidelines and resolving disputes.

Worship Leader - Nova Pioneer Tatu Secondary School - Nairobi, KE

(2022-01 - 2024-11)

• Coordinated live music for worship services with talented peers.
• Recruited volunteers to aid in ushering and servicing guests.
• Wrote and implemented innovative worship programs and documented worship plans for future retrieval.
• Hosted Church guests from widely diverse areas to ensure comfort.

Science Project Leader - Nova Pioneer Tatu Secondary School - Nairobi, KE

(2024-01 - 2024-07)

• Created a project focused on researching role of cognitive biases on students.
• Presented to the Kenya Science and Engineering Fair regional round, earning fourth place.

Project Leader and Coordinator - Virtual Internships - Glasgow, UK

(2023-07 - 2023-09)

• Collaborated with peers to analyze and critique the Sterling Investments business model.
• Learned and implemented teamwork and collaboration strategies despite physical and time constraints.
• Acquired skills in goal-setting, project management and workplace culture, allowing for easier workplace navigation.
• Earned the "Initiative Award" for demonstrating professionalism and initiative as an intern.

BS - Biology - Seton Hall University, College of Arts and Sciences (2029)

High School Diploma, Nova Pioneer Tatu Secondary School, Nairobi, Kenya. - Nova Pioneer, Tatu Girls' Secondary School (2024)