Honoré Blount

Technical Support Specialist with 7+ years of experience managing Active Directory, enhancing security protocols with Entra and Defender, and creating efficient automations. Proven expertise in administering Microsoft systems, optimizing workflows, and fostering continuous improvement through collaboration. Adept at troubleshooting technical issues and implementing advanced automation strategies for increased efficiency.

Technical Support Specialist - Xgenisys - Cool Springs, TN

(2022-10)

• Manage Active Directory and Entra, ensuring robust security and compliance.
• Automate workflows to enhance efficiency and reduce response times.
• Administer Microsoft systems, improving security protocols and streamlining processes.
• Optimize WordPress platforms for peak performance and user experience.
• Collaborate with cross-functional teams to resolve technical issues and drive continuous improvement.

I.T. Coordinator - Advance Care - Hermitage, TN

(2019-11 - 2022-02)

• Configured and deployed computers for new hires, ensuring seamless onboarding.
• Troubleshot and resolved remote technical issues, maintaining operational efficiency and user satisfaction.
• Developed and managed the IT budget, optimizing resource allocation.
• Implemented robust security measures to safeguard company data and ensure compliance.
• Streamlined IT operations by analyzing and optimizing workflows, improving overall efficiency.

Dell / Lenovo Engineer - Worldwide Tech Services - Nashville, TN

(2022-06 - 2022-10)

• Diagnosed and repaired PCs, laptops, tablets, and printers, minimizing downtime.
• Supported VIP clients with installations and change requests, enhancing client satisfaction.
• Executed IMAC (Install, Move, Add, Change) activities and provided desk-side support.
• Communicated repair status and time estimates with end-users to ensure transparency.
• Adhered to service operations policies, delivering high-quality technical services and maintaining compliance.

Intern - Mapletronics - Columbia, TN

(2018-09 - 2018-12)

• Managed repair tickets and resolved computer issues, enhancing service efficiency.
• Provided first-line technical support via phone, ensuring timely problem resolution.
• Diagnosed and repaired hardware/software issues during onsite visits, reducing client downtime.
• Developed strategic solutions for complex computer problems, improving system reliability.

Substitute Teacher - Maury County - Columbia, TN

(2017-08 - 2022-05)

• Executed lesson plans, maintaining classroom discipline and educational standards.
• Adapted teaching methods to meet diverse student needs, enhancing comprehension.
• Supported students with problem-solving, facilitating understanding of complex concepts.
• Maintained detailed student progress records, enabling personalized learning plans.

Bachelor of Business Science - Information Systems: Programming - Middle Tennessee State University (2019-01 - 2022-05)

Associate of Applied Science - Dale Carnegie