Technical Support Specialist - Xgenisys - Cool Springs, TN
(2022-10)
- Manage Active Directory and Entra, ensuring robust security and compliance.
- Automate workflows to enhance efficiency and reduce response times.
- Administer Microsoft systems, improving security protocols and streamlining processes.
- Optimize WordPress platforms for peak performance and user experience.
- Collaborate with cross-functional teams to resolve technical issues and drive continuous improvement.
I.T. Coordinator - Advance Care - Hermitage, TN
(2019-11 - 2022-02)
- Configured and deployed computers for new hires, ensuring seamless onboarding.
- Troubleshot and resolved remote technical issues, maintaining operational efficiency and user satisfaction.
- Developed and managed the IT budget, optimizing resource allocation.
- Implemented robust security measures to safeguard company data and ensure compliance.
- Streamlined IT operations by analyzing and optimizing workflows, improving overall efficiency.
Dell / Lenovo Engineer - Worldwide Tech Services - Nashville, TN
(2022-06 - 2022-10)
- Diagnosed and repaired PCs, laptops, tablets, and printers, minimizing downtime.
- Supported VIP clients with installations and change requests, enhancing client satisfaction.
- Executed IMAC (Install, Move, Add, Change) activities and provided desk-side support.
- Communicated repair status and time estimates with end-users to ensure transparency.
- Adhered to service operations policies, delivering high-quality technical services and maintaining compliance.
Intern - Mapletronics - Columbia, TN
(2018-09 - 2018-12)
- Managed repair tickets and resolved computer issues, enhancing service efficiency.
- Provided first-line technical support via phone, ensuring timely problem resolution.
- Diagnosed and repaired hardware/software issues during onsite visits, reducing client downtime.
- Developed strategic solutions for complex computer problems, improving system reliability.
Substitute Teacher - Maury County - Columbia, TN
(2017-08 - 2022-05)
- Executed lesson plans, maintaining classroom discipline and educational standards.
- Adapted teaching methods to meet diverse student needs, enhancing comprehension.
- Supported students with problem-solving, facilitating understanding of complex concepts.
- Maintained detailed student progress records, enabling personalized learning plans.
