Kamrul Islam

IT Technical Support Specialist with proven track record in network troubleshooting, software installation, and cybersecurity. Demonstrates strong problem-solving abilities and effective time management skills, contributing to seamless technological operations. Experienced in high-volume office environments, providing exceptional clerical and operational support. Proficient in managing office supplies and project needs with minimal oversight.

IT Consultant - Upskill Consultancy - 82-11 37th Avenue Suite # LL11 & LL2 Jackson Height, NY 11372

(2025-04)

• Delivered IT strategy and technical support to diverse clients across multiple industries.
• Led infrastructure upgrades and software rollouts, achieving a 25% reduction in downtime.
• Provided tier-1 and tier-2 support for hardware, software, and network issues.
• Trained end-users and developed documentation to enhance onboarding processes.
• Documented processes related to IT services provided by the company.
• Provided technical support for hardware, software and network issues.
• Developed detailed reports on project status updates for management review.
• Developed project plans and maintained timelines to ensure successful completion of projects within budget constraints.
• Installed and configured computer hardware operating systems and applications according to customer requirements.

Asst. IT Manager, Admission Advisor - Washington University of Science and Technology - Virginia, United States

(2022-10 - 2025-03)

Company Overview: Website: https://www.wust.edu/

• Overseeing the IT support team and ensuring the timely resolution of technical issues for faculty, staff, and students.
• Assisting in the management of university IT systems, including databases, software applications, and network infrastructure.
• Supporting IT projects related to admissions, such as implementing new software systems, or tools for data management.
• Developing training programs and materials for users on various IT systems relevant to admissions processes.
• Ensuring compliance with data security protocols and policies, especially regarding sensitive admissions data.
• Working with other departments to assess technology needs and improve IT services related to admissions.
• Providing information and guidance to prospective students about admission requirements, processes, and deadlines.
• Assisting in the evaluation of applications and supporting documents to determine eligibility for admission.
• Engaging with prospective students via phone, email, and in-person meetings to answer questions and promote university programs.
• Organizing recruitment events, open houses, and information sessions to attract potential applicants.
• Maintaining accurate records of applicant information and status in the university's admissions database.
• Working closely with the IT department to ensure that admissions systems are functioning effectively and meeting user needs.
• Identifying and implementing improvements in both IT systems and admissions processes to enhance efficiency and user experience.
• Utilizing IT tools to analyze admissions data, and generate reports for decision-making and strategic planning.
• Contributing to the development of policies and procedures related to technology use in admissions.
• Oversaw daily operations of testing center, ensuring smooth and efficient processes.
• Welcomed test-takers, verified identities, and confirmed necessary materials for testing.
• Resolved technical issues during testing, including troubleshooting software and hardware problems.
• Administered exams per Pearson VUE guidelines, maintaining strict adherence to testing conditions.
• Secured confidentiality of test materials and results, ensuring compliance with all policies.
• Monitored test-takers to prevent cheating and uphold examination regulations.
• Maintained accurate records of test administrations, including attendance and results documentation.
• Provided customer service to test-takers, addressing inquiries before, during, and after exams.
• Answered inquiries from customers regarding investments.
• Established and enforced administration policies and rules governing student behavior.
• Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
• Advised students on course selection and academic pathways.
• Maintained accurate and complete student records required by laws, district policies and administrative regulations.

Master of Science - Information Technology - Washington University of Science And Technology (2024-03)

B.Sc - Computer Science - Daffodil International University (2020-01)