Ilana Betterton

Committed Dental Treatment Coordinator with comprehensive experience in dental office management, patient care coordination and insurance processing. Strong skills include developing treatment plans, scheduling appointments, and maintaining patient records. Exceptional interpersonal skills allow for effective communication with both patients and dental team members, contributing to improved patient satisfaction and office efficiency.

Demonstrated success in fostering a positive and efficient workplace environment.

Dental Treatment Coordinator at Smile Dental (2023-07 – Present)

• Coordinated patient treatment plans and scheduling for efficient clinic operations.
• Communicated with patients about procedures and financial options during consultations.
• Managed insurance verification and billing processes for seamless patient experience.
• Coordinated billing activities with both patients and insurance providers.

Dental Receptionist at Davidson Dental Group (2020-07 – 2023-06)

• Verified patient's eligibility for benefits under various insurance plans.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
• Collected payments from patients in accordance with established policies and procedures.
• Answered incoming calls, scheduled appointments, and confirmed patient visits.

Concierge at InterSolutions (2018-02 – 2020-07)

• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Assisted with scheduling appointments for clients and visitors.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Responded to customer inquiries via phone, email, and in person.

BBA in Business Administration – Kaplan University (2026-06)