Inthira Phonvisetpokin

Oversee daily restaurant operations, coordinating staff, customer service, and workflow to maintain efficient service Train and support employees to ensure consistent service and operational standards Resolve customer and operational issues using a problem-solving and service-focused approach

Restaurant Manager at Dek Thai Restaurant (2026-01 – Present)

• Oversee daily restaurant operations, coordinating staff, customer service, and workflow to maintain efficient service
• Train and support employees to ensure consistent service and operational standards
• Resolve customer and operational issues using a problem-solving and service-focused approach

Server at Dek Thai Restaurant (2024-01 – 2026-01)

• Delivered attentive customer service in a fast-paced environment while managing multiple tables and requests simultaneously
• Answered incoming calls, took orders, and communicated customer requests accurately to the kitchen team
• Coordinated with delivery drivers and organized takeout orders to ensure accuracy and timely pickup
• Analyzed customer demographics and redesigned the menu layout to improve accessibility for older customers and overall readability
• Created Thai tea cookies as complimentary holiday gifts for customers to support a personalized customer experience

Canine Camper, Dog Care and Enrichment at PAWS (2025-01 – 2026-01)

• Provided attentive care and enrichment activities for dogs in a structured, team-oriented environment
• Monitored animal behavior and well-being while maintaining a safe and organized space

Marketing Coordinator at FBLA High School Club (2024-01 – 2025-01)

• Managed the club's social media accounts and created promotional content to increase awareness of club activities and events
• Designed social media posts, flyers, and promotional materials using Canva and Photoshop
• Collaborated with club members and officers to maintain consistent communication and promote upcoming events

Server at Kataliya Thai House (2022-01 – 2023-01)

• Contributed to a 6.25x increase in daily sales through attentive customer service, effective communication, and personalized recommendations
• Built strong customer relationships that supported repeat business and customer retention
• Handled customer concerns professionally and collaborated with team members to maintain efficient operations

Mentor at Get R.E.A.L Program by ACRS (2022-01 – 2023-01)

• Mentored students ages 7-15 through informal lessons and activities focused on life skills, relationships, communication, and respect
• Used role-playing and interactive activities to help students practice responding to real-life situations
• Assisted program managers with daily activities, including organizing materials and supporting program sessions
• Built positive relationships with students by encouraging participation and creating a supportive environment

Bachelor of Sciences in Electrical Engineering – University of Washington (2030-05)

IB Diploma – Inglemoor High School (2026-06)