Justin Stoermer

I've been an IT professional for over 16 years, and I recently decided to take a huge risk, taking on new challenges as a freelance IT technician and insurance agent. My passion has always been writing, so I am continuing my professional journey by pursuing education and certifications in the field of technical writing.

My last position with Wright State University included technical writing, which included a huge migration of our knowledgebase to the ServiceNow system. I would love to talk with you about how I could strengthen your team!

Experienced technical professional with a 20-year background in corporate and academic settings. Skilled communicator with the ability to parse in-depth knowledge of complex technologies for a variety of audiences. Creative and enthusiastic problem solver. Freelance technical writer and IT support technician.

Recently obtained Gale Fundamentals of Technical Writing certificate. Professionally, I have:

• Migrated CaTS knowledgebase from Wiki to ServiceNow
• System Admin for CaTS Wiki and ServiceNow knowledgebase 
• Wrote, tested, and revised technical documentation for internal processes
• Created, documented, and tested processes for workstation support
• Designed and facilitated training sessions on university applications
• Resolved incident and task documentation in ServiceNow tracking system
• Guided clients in person and via email, chat, and telephone