Loryn Young-Jones
Entry-Level IT Support Specialist | Technical Support & Troubleshooting
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About
Driven and adaptable tech professional with NPower Tech Fundamentals training and a background in IT support, cybersecurity, and systems administration, backed by Google and Adobe certifications. Known for exceptional interpersonal skills and a strong work ethic developed across leadership roles in fast-paced environments. Prepared for IT support specialist, help desk technician, IT security analyst, systems administrator, and digital content / AI creative roles.
Experience
Lead Forklift Operator - DHL - Union, OH
(2023-08)
- Load and unload products onto delivery trucks while breaking down freight for timely daily deliveries
- Maintain accurate inventory, categorize shipments, and prepare detailed reports to ensure accuracy
Customer Service Representative II (Remote) - CareSource - Dayton, OH
(2021-09 - 2023-06)
- Scheduled appointments for members while resolving open and pending issues for providers and members
- Ensured adherence to HIPAA and state protocols to maintain compliance and protect member privacy
- Filed insurance claims accurately for timely payments while documenting all communications completely
Reset Coordinator - Kroger's - Columbus, OH
(2020-12 - 2021-08)
- Executed store remodeling projects while creating team schedules and processing payroll data accurately
Cashier Team Lead - Hollywood Casino Columbus - Columbus, OH
(2019-07 - 2020-02)
- Organized the casino's main bank while processing transactions, transfers, jackpots, and deposits
Shift Leader - Dickeys BBQ Pit - Hilliard, OH
(2018-02 - 2019-07)
- Managed employees and organized catering events while processing daily customer transactions
Assistant Manager - Kentucky Fried Chicken (KFC) - Huber Heights, OH
(2017-05 - 2018-01)
- Supervised employees while handling payments, inventory counts, and product safety standards
Crew Member - McDonald's - Dayton, OH
(2017-04 - 2017-07)
Hostess - Flickers Sports Bar And Grill - Huber Heights, OH
(2017-01 - 2017-03)
Clerical - Hocking Comm College - Nelsonville, OH
(2016-10 - 2016-12)
Crew Member - Wendy's - Dayton, OH
(2015-01 - 2016-05)
Education
Tech Fundamentals - NPower (2025)
Associate of Science - Hocking Community College
Associate Degree - Political Science & Mathematics - Columbus State Community College
