Isabel Pantoja

Energetic team leader with a solid record of accomplishment in customer service settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with the utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

Patient care technician (PCT) - UChicago medicine adventhealth hospital - Hinsdale, IL

(2025-07)

• Deliver hands on patient care on the medical/surgical Unit, supporting patients with a wide range of acute and chronic conditions.
• Assisted with activities of daily living (ADLs), including bathing, toileting, feeding, ambulation, ad repositioning to promote comfort and safety.
• Obtain, monitor, and document vital signs and blood glucose levels; promptly report abnormal findings to the registered nurse.
• Support patient mobility, transfers and fall prevention measures using proper body mechanics and safety equipment.
• Collect specimens and maintain infection-control practices in accordance with the hospital policies.
• Collaborate with nurses and interdisciplinary team members to ensure continuity of care and positive patient outcomes.

Resident Assistant (RA) - The Spring at Monarch Landing - Naperville, IL

(2024-10 - 2025-07)

• Provide direct care and assistance to residents in a compassionate and respectful manner
• Assisted with activities of daily living, including bathing, dressing, grooming, and toileting
• Monitor vital signs and reported any changes or concerns to the nursing staff
• Assisted in transferring residents using proper body mechanics to ensure their safety
• Maintained a clean and organized environment for residents by regularly tidying up rooms and common areas
• Supported recreational activities for residents by organizing games, crafts, outings, etc
• Responded promptly to resident calls for assistance and provided appropriate support as needed
• Documented observations, interventions, and outcomes in accordance with facility protocols
• Ensured compliance with infection control procedures to maintain a safe environment for residents
• Demonstrated empathy towards individuals experiencing physical or cognitive challenges

Caregiver - In-home Caregivers of Illinois - Bolingbrook, IL

(2024-06 - 2025-02)

• Assisting with daily activities: Helping patients with bathing, dressing, eating, and using the restroom
• Monitoring vital signs: Checking temperature, blood pressure, pulse, and respiration rate
• Providing basic care: Changing linens, cleaning rooms, and providing skin care
• Helping with transfers: Using wheelchairs, walkers, and other devices to help patients move around
• Therapeutic activities: Helping patients with range of motion exercises and other activities
• Give reminders for medications

Pharmacy Technician - Walmart Pharmacy - Romeoville, IL

(2022-04 - 2024-01)

• Provided friendly customer service at prescription drop off and pick up counters
• Communicated directly with doctors' office and insurance agencies via telephone fax or email to take care of patient needs
• Entered new patient profiles and prescriptions into the medication input software system
• Manage cash register, purchases, and service orders of prescriptions deliveries
• Computed charges for medication or equipment, dispense to patients and data entry in computer
• Assisted the pharmacist with providing safe and appropriate Pharmacy services to the patients and coordinates with the policies and procedures of Walmart Pharmacy, the states professional standards and other regulatory entries
• Assisted with recording and maintaining Pharmacy temperature and daily logs
• Prepared medication under the supervision of a pharmacist, so that they are accurately compounded
• Assisted with product purchasing inventory and equipment management ordered the correct drug products for the wholesale company when needed

Barista - Starbucks - New Lenox, IL

(2019-08 - 2022-04)

• Completed store opening and closing procedures, including setting up and checking products.
• Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
• Worked with team members to improve performance and implement training updates.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Delivered successful training to employees during a week tenure, educating on successful work processes and productivity strategies.

Bachelor's Degree - Chamberlain University

Associate degree - Joliet Junior College (2024-12)

High school Diploma - Joliet West High School (2018-06)