Isabela Batista

Detail-oriented Administrative Professional with a strong foundation in office support, records management, and customer service. Experienced in handling daily operations, managing spreadsheets, coordinating schedules, maintaining document control, and supporting cross-functional teams. Known for being organized, dependable, professional, and capable of managing confidential information with discretion.

Administrative Assistant - Junqueira Real Estate - Sao Paulo, Brazil

(2021-04 - 2022-02)

• Supported daily administrative operations, customer service, scheduling, filing, and follow-up with clients and internal staff.
• Handled phone, online, and in-person inquiries with professionalism and a service-focused approach.
• Maintained client records, documents, leads, and process information with accuracy and confidentiality.
• Balanced multiple requests in a fast-paced office while maintaining organized communication and follow-through.

Customer Service / Administrative Intern - Ministry of Economy - PGFN - Sao Paulo, Brazil

(2019-12 - 2021-02)

• Updated control spreadsheets, organized administrative documents, and supported internal office processes.
• Assisted customers and departments by providing information, routing documents, and following up on requests.
• Supported document handling, filing, and records organization while maintaining attention to detail and confidentiality.

Administrative Assistant Apprentice - Hyundai Motor Brasil - Sao Paulo, Brazil

(2018-03 - 2019-07)

• Supported department routines including invoices, document filing, data entry, signatures, and internal document delivery.
• Created and updated spreadsheets, entered information in SAP, and maintained organized records for department use.
• Assisted with pre-screening documentation and supporting office integrations.

Customer Service / Office Apprentice - Caixa Economica Federal - Sao Paulo, Brazil

(2016-12 - 2017-12)

• Provided front-office customer service, phone support, document assistance, and client guidance in a professional environment.
• Organized petitions, files, queues, and client information while supporting daily administrative needs.
• Assisted customers by identifying needs, sharing information, and maintaining service quality.

Technical Certificate - Human Resources - ETEC Dep. Ary de Camargo Pedroso (2019)

Coursework - Business Administration - Anhanguera (2020 - 2021)

High School Diploma - Professor Elias de Mello Ayres (2017)